Recreation Facility & Program Coord

Nature of Work

The Recreation Facility and Program Coordinator is responsible for the day-to-day operations of all internal and external rentals, classes, special events, marketing, and memberships for the Scheels Aim High Big Sky Aquatic and Recreation Center. Additionally responsible for scheduling programs and workshops, including summer camps and community education classes. Work is performed under the general direction of the Recreation Manager.

Essential Functions of Work

• Actively markets recreation center activities by developing and monitoring customer service satisfaction surveys. Prepares news releases, posts department events on social media sites, and creates the monthly newsletter, marketing materials, brochures, annual report and flyers.

• Designs, promotes, implements and maintains existing and new recreation programming for school age children and adults.

• Evaluates all programming on regular basis to identify recreation trends, needs and programming opportunities including collaborationswith instructors, participants, staff, vendors, volunteers and community organizations to ensure the success of programs.

• Manages class and rental requests for facility spaces.

• Cultivates relationships and partnerships with external organizations, other City of Great Falls departments, and the community.

• Serves on large scale special event committees for established events, as well as, plans and executes new special events for Park and Recreation in conjunction with the Recreation Manager or the Deputy Director.

• Conducts daily audits of reservation workflow to ensure that each party in the process is completing their appropriate responsibilities.

• Provides administrative support by greeting visitors, answering calls, responding to requests, researching general information, receiving payments, processing invoices, creating and reviewing budgets and expenditures, processing requests for services and researching accounts.

• Assists in recruiting, training, supervising, directing, and evaluating performance of part time staff and volunteers.

• Collaborates with Manager and Coordinators to effectively resolve customer service concerns and issues.

• Provides ongoing feedback and recommendation on facility and operation enhancements.

• Assists in identifying, implementing and training of risk management initiatives. Ensures departmental compliance with all facility and City policy guidelines.

• Assists in developing and updating the reservations and rental policy and procedures manual.

• Monitors facility and surrounding area to ensure safe and proper conduct of patrons. Reports and/or corrects improper behavior.

• Maintains general order, cleanliness and equipment of the facility, reports any issues to the Facility Coordinator or the Recreation Manager.

• Performs all other duties as assigned and required.

Education and Experience

• Education, training or experience equivalent to a bachelor's degree in Recreation Management, Park and Tourism, Early Education, Business Management, Marketing or a related field is preferred.

• Two years of experience in marketing, program design, special events, preferred.

• One year of experience in recreation center operations and recreation programming, and

• One year of training in early childhood development, desired.

Requirements of Work

• Substantial knowledge of the customer service, marketing and scheduling and principles, practices, techniques and inclusion of recreation programming.

• Thorough knowledge of DaySmart software.

• Demonstrated ability to supervise, assign, train and direct work of other employees.

• Ability to train staff on software and required skill sets.

• Ability to provide exceptional customer service to all patrons, including over the phone and in person.

• Demonstrated capability to manage and resolve conflicts and crisis in a professional and calm manner.

• Proficiency in interpreting, applying, and explaining laws, codes, ordinances & rules.

• Ability to establish and maintain effective working relationships with employees, supervisors, vendors and the general public.

CORE COMPETENCIES

• Management and Leadership

• Supervisory Skills

• Exceptional Communication Skills, both verbal and written.

• Fiscal Responsibility

• Safety Minded

• Computer and Software Proficiency