Recreation Facility Manager

HIRING RANGE:  $2,569.31 - $3,147.51 Biweekly

FULL SALARY RANGE:   $2,569.31 - $3,725.70 Biweekly

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the following values:

• People First

• Giving priority to others

• Respect

• Treating others with courtesy and dignity

• Integrity

• Serving with honesty, trust and hard work

• Deliver

• Following through on commitments while exceeding expectations

• Excel

• Creating an innovative and improving work environment

Under limited supervision, provides opportunities for recreational activity to City citizens and guests. Oversees the operation of the Stephen G. Terrell Recreation Center, staff, and related programs, manages budget and financial controls, provides computer support, ensures quality customer service and guest experiences, maintains positive staff relations, maintains facilities, and interfaces with other City employees and citizens. This position provides direction to other employees.The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Oversees operation of the Stephen G. Terrell Recreation Center, its staff, and its related programs by implementing staffing plan, evaluating fee structure, developing, and administering standard operating procedures (SOPs), executing marketing plan, and managing punch list and warranty-related items.

• Manages cost recovery by optimizing revenue, controlling expenses, planning, and monitoring budgets, mitigating risks, and measuring performance. Regularly track and analyze financial performance against key performance indicators to assess progress.  Collaborates with staff and partners to secure alternate funding through grants, sponsorships, and fundraising.

• Evaluates and implements operational policies and procedures, identifying areas for improvement, and recommending updates or new polices as needed to enhance the efficiency and effectiveness of facility operations. Reviews and updates emergency actions plans that outline procedures for responding to various emergency scenarios. Coordinates training and drills to ensure that facility staff are prepared to respond according to established protocols.

• Supervises personnel by conducting the hiring process including selecting candidates and interviewing for open positions, training staff, promoting and maintaining positive work environment for optimum staff morale, evaluating staff performance and conducting performance reviews, administering staff meetings, scheduling staff, holding staff accountable for expectations, handling staff concerns and suggestions and administering disciplinary actions as needed. Ensures staff receive training through seminars, classes, workshops, and on-the-job experiences.

• Establishes, fosters, and maintains effective working relationships with the public, city staff, and vendors. Ensures customer service and guest experiences by addressing and resolving complaints from the public, makes discretionary decisions regarding customer related issues, educates and trains staff on customer service practices, and holds staff accountable for expected customer service delivery goals.

• Provides computer related support by troubleshooting computer problems, training staff on new and existing computer systems, diagnosing recreation management software and online registration issues and providing computer assistance to department staff. Operates in all applicable system modules pertinent to job assignment, trains staff on use of computer systems and compiles data from computer systems.

• Collaborates with Safety and Risk Management to ensure the well-being of guests and staff by implementing protocols and procedures to identify potential risks and hazards and security vulnerabilities.

• Ensures safe and proper maintenance of facilities by coordinating preventative maintenance, repairs and capital improvements with appropriate personnel and/or vendors. Ensures cleanliness of facility and premises.  Ensures compliance on health and safety codes and regulations, to include personnel certifications.

• Serves as facility liaison to tenants and associated Use Agreement(s); and ensures contractual obligations are adhered to.

• Works various shifts, including evenings, weekends, and holidays.

SUPERVISION EXERCISED

Limited Supervision: Work is normally reviewed upon completion to ensure compliance with departmental goals, plans and policies; autonomy is granted at the functional area level; work is subject to departmental policies and accepted professional standards.  Major work activities are covered by organization guidelines and directives permitting flexibility in selecting methods, procedures, work priorities, and the planning and coordination of programs or projects to achieve desired outcomes.Education & Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor's degree in Facility Management, Parks and Recreation, Tourism, Sports Management or related field with four (4) years of supervisory and operational management experience

Master's degree in Parks and Recreation or a related field is preferred.

Certification and Other Requirements

• Must possess a valid Texas Class C driver's license.

• First Aid/CPR Certification within three (3) months of hire.

• Certified Park and Recreation Professional (CPRP) preferred.

Knowledge of:

• City rules, regulations, policies, and procedures.

• Budgeting principles, including creating, monitoring, evaluating, and maintaining.

• Public recreation and/or fitness facility management and operations.

• Facility management and operations.

• Supervisory methods and techniques.

• Modern office practices, procedures and equipment.

Skill In:

• Establishing and maintaining working relationships with professional and support staff, vendors, the public and City employees.

• Assessing and prioritizing multiple tasks, projects and demands.

• Providing a high level of customer service and conflict resolution.

• Identifying opportunities to improve customer service and satisfaction.

• Operating a personal computer utilizing a variety of recreation software.

• Reading and understanding City, State and Federal rules and regulations.

• Creating, preparing, writing and proofing reports, documents, and correspondence.

• Working effectively in a high-pressure environment with changing priorities.

• Effectively communicating in both oral and written format.

Physical Demands / Work Environment:

• Standard office environment.

• Ability to sit or stand for long periods.

• Ability to lift 20 pounds.

• Ability to work outside.

• Ability to operate city or personal vehicle for business purposes.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.

Reading

Intermediate

• Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Math

Intermediate

• Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Writing

Intermediate

• Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Managerial

Receives limited directions. The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. The assignment may be reviewed upon completion. Performance is reviewed periodically.

Budget Responsibility

Does research for documents, compiles data for computer entry, and/or enters or oversees data entry. Has responsibility for monitoring budget expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units).

Supervisory / Organizational Control

Work requires supervising and monitoring performance for a regular group of employees or a work unit including providing input on hiring/disciplinary actions and work objectives/effectiveness, performance evaluations, and realigning work as needed. A first line supervisor typically performs these functions.

Complexity

Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents.

Interpersonal / Human Relations Skills

Decisions regarding establishment of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED