Recreation Center Supervisor - Campus Recreation - Georgetown University

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Recreation Center Supervisor

• Campus Recreation

• Georgetown University

Georgetown's Campus Recreation provides a variety of opportunities for all students to enhance their university experience through recreation, fitness, and well-being. Through our various sport and recreation programs, students are given the opportunity to connect with each other and experience personal growth in a fun, comfortable, and challenging yet safe environment.

Job Overview

The Recreation Center Supervisor is responsible for managing the day-to-day operations of the Campus Recreation facilities, Yates Field House, and Kehoe Field. They maintain a safe environment in the facilities and activate the Emergency Response Plan during emergency situations. Duties include, but are not limited to:

• Manage building maintenance functions (both routine and emergency)

• Enforce policies and procedures

• Monitor Campus Recreation member activities

• Carryout emergency protocols and procedures

• Maintain a safe environment for members of Campus Recreation

• Train, manage, and direct Facility Operations student staff

• Conduct regular building inspections

• Submit work tickets to Facilities

• Coordinate annual equipment inventory and maintain related records

• Cover areas when needed - for example, lifeguarding, front desk coverage

• Respond to member inquiries and requests

Work Interactions and Work Mode Designation

Reporting to the Senior Associate Director of Campus Recreation/Yates Field House, the Recreation Center Supervisor works with other professional staff members to maintain a high level of customer service to members and patrons of the Field House, and serves as the primary customer service staff member for a variety of student, member, and customer needs.

As well, they interact on a consistent basis with building occupants and visitors, external department heads, contractors, and vendors; and supervises Facility Operations student staff and other student staff when area managers are not present.

They interview, hire, train, schedule and supervise thirty (30) Customer Service Representatives who are both students and part-time staff with responsibilities for the main office, front desk, and the Pro Shop in Yates Field House; and assist Campus Recreation Program Managers with programming and events in the Field House.

Additionally, they assist the Senior Associate Director by processing memberships and point of sale transactions, maintaining member accounts, communicating with members and patrons about experiences, and resolving complaints and concerns via phone, in person or by email in a timely manner.

This position has been designated as On Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Requirements and Qualifications

• High School diploma required - preference for a BA/BS in Recreation Management, PE, or Health Services field

• Bachelor's degree or High School diploma

• American Red Cross CPR/AED and First Aid certification

• 2 years of management experience

• 2 years of experience in customer service management

• Experience working with a diverse population as well working with students

• Pleasant and cooperative demeanor with a customer service orientation

• Strong interpersonal skills, excellent communication skills (oral, written, and technological)

• Ability to multi-task, prioritize and manage time effectively

• Ability to work through customer issues to resolution/troubleshooting skills

• Knowledge of management methods and techniques

• Ability to efficiently document communication

• Knowledge of Microsoft Office, Microsoft Excel and Google applications

• Willingness and availability for weekend work

Preferred Qualifications

• Experience in the field of recreation

• Familiarity with Georgetown University, its students, and its alumni

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.