Recreation Assistant

HIRING RATE:   $14.71 - $18.02 Hourly

FULL SALARY RANGE:   $14.71 - $21.33 Hourly

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the following values:

• People First

• Giving priority to others

• Respect

• Treating others with courtesy and dignity

• Integrity

• Serving with honesty, trust and hard work

• Deliver

• Following through on commitments while exceeding expectations

• Excel

• Creating an innovative and improving work environment

The purpose of this position is to facilitate the provision of recreational activities for City citizens. This is accomplished by providing numerous forms of customer service at the Allen Community Ice Rink. Other duties may include registering citizens for classes, camps and activities, processing POS transactions, managing a cash till, registering citizens for membership, assisting in opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position does not provide direction to other employees.

The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.

• Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities within facility and by answering member questions and concerns.

• Registers citizens for classes, camps and activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.

• Processes POS transactions by operating MAX Enterprises or ACTIVE Software, entering and recording sales transactions and taking payments.

• Registers citizens for membership by operating MAX Enterprises or ACTIVE software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments.

• Assists in opening and closing facilities by organizing front desk work area, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.

• Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate.

• Provides various administrative services by ensuring safety in front lobby, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.

Education & Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• High School diploma or equivalent with no prior relevant work experience

Other combinations of education and experience may be considered.

Certification and Other Requirements

• Valid Class C Drivers License

• First Aid/CPR Certification, or the ability to obtain within ninety (90) days of hire

Work Schedule

• Able to work a flexible schedule that includes working morning, day, night and some weekend shifts.

The employer has the flexibility to adjust an employee's working hours as needed and at their discretion

Overall Physical Strength Demands

• Sedentary

• Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Reading

Basic

• Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Math

Intermediate

• Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Writing

Intermediate

• Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Managerial

Receives directions: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.

Supervisory / Organizational Control

No responsibility for the direction or supervision of others.

Complexity

Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.

Interpersonal / Human Relations Skills

Discussion Frequent: From 21% to 50% of work time.

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED