This position is located at Commander, Navy Region, Mid-Atlantic, Fleet Readiness Department at JEB Little Creek-Fort Story Library, Virginia Beach, VA. The purpose of this position is to perform front desk duties and assistance with customer service in the library.
THIS POSITION IS LOCATED ON JEBLC
MAJOR DUTIES AND RESPONSIBILITIES:
Greets and ensures that each patron is signed in at the facility. Assigns computer usage, and answers phone questions for information.
Responds to routine and non-technical requests for information and questions to identify or locate material to include the on-line catalog system. Incumbent makes themselves aware of planned and anticipated activities in order to respond to inquiries at activities which relieve the Library Technician of involvement in routine matters which would detract from the Technicians primary responsibilities.
Checks materials in and re-shelves as required and checks out and registers patrons using an automated circulation system. Compiles weekly overdue reports, calls patrons regarding items overdue and reports findings to supervisor for resolution or action.
Completes monthly and quarterly usage reports, fire hazard check off sheets and daily maintenance schedules.
Reports high circulation items which are in poor condition or missing to supervisor. Removes books or items from the book drop daily, checks them into the system and re-shelves as necessary.
Promotes and assists with library services such as the Summer Reading Program, Story time, and makes reservations for library conference rooms.
Sorts mail when received and checks magazines and newspapers as necessary. Destroys out of date paraphernalia as necessary.
Assists with interlibrary loan requests.
Assists patrons using computers, copier and other library equipment.
Informs librarian when supplies are getting low and need reordering.
Ensures cleanliness of building by light dusting and normal housekeeping ensuring trash is emptied in and around building as necessary.
Perform other duties as assigned.
Job family (Series)
Conditions of Employment
A valid State driver's license is required to operate motor vehicles
Must provide proof of U.S. Citizenship or U.S. National
QUALIFICATIONS REQUIRED FOR THE POSITION:
1 year of general work experience that would enable the incumbent to perform the duties of the position described above as well as have knowledge of the principles of concepts of the department and how the library is part of the leisure recreation for customers.
As a position of trust and ITII position, employment is conditional on the successful completion of an Access National Agency Check (ANACI).
Must possess and maintain a current drivers license, as travel may be required in a government vehicle to and from both libraries assigned.
Must have the ability to learn library cataloging system.
FACTOR 1. KNOWLEDGE REQUIRED BY TH EPOSITION
Must possess a welcoming manner and positive attitude; demonstrate effective communications skills to professionally interact with customers.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively verbally and in writing.
FACTOR 2. SUPERVISORY CONTROLS
Incumbent works under the general supervision of the Librarian/library technician who assigns tasks, sets priorities and deadlines. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
Completed assignments are reviewed to assure that work practices, techniques, records, other functions are technically accurate and in compliance with instructions.
FACTOR 3. GUIDELINES
Guidelines include CNIC Policies, DOD/DON directives, SECNAVINST and correspondence manual. All stablished programs and policies are based on generally accepted procedures and are sufficiently detailed to enable the incumbent to carry out duties without further instruction. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy Regulations. The supervisor will provide suggestions for handling unusual situations.
FACTOR 4. COMPLEXITY
The work involves performing a full range of library administrative, clerical and procedural duties for leisure recreation for the customer base in support of the library. Assignments cover a number of tasks for which the incumbent assists library staff to ensure efficient and effective use and operation of the services and resources.
FACTOR 5. SCOPE AND EFFECT
The purpose of the work is to provide library recreational services. The work directly contributes to the military members, retirees, civilians and family members quality of life for recreation and contributes to job satisfaction.
FACTOR 6. CONTACTS
Personal contacts are primarily with patrons, staff and MWR admin staff.
FACTOR 7. PURPOSE OF CONTACTS
Contacts are made to coordinate and/or obtain information relating to library operations.
FACTOR 8. PHYSICAL DEMANDS
Work is primarily sedentary although some moderate physical activity is involved in pushing carts with books for re-shelving and lifting up to 20 lbs. Considerable reaching and stooping to re-shelve books may be required.
FACTOR 9. WORK ENVIRONMENT
The work is performed in an office setting within the Library which is usually well lighted and ventilated.
We utilize E-Verify to confirm selectees eligibility to work in the United States.
Salary is dependent on experience and/or education.
For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume.
Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Click the following link to preview the applicant questionnaire: .
Background checks and security clearance
Drug test required
Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
If claiming Veterans Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.
If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job originated on . For the full announcement and to apply, visit . Only resumes submitted according to the instructions on the job announcement listed at will be considered.
Commander, Navy Installations