Recreation Aide - Athletics

Under direct supervision of related department management team, performs customer service duties of assigned facility. Monitors activities of participants, issues equipment and provides program information to customers.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

• Provides customer service to all participants in activities and programs at area of assignment.

• Processes guests with activity registration and facility rentals for programs and services in accordance with department software.

• Promotes all facilities, programs and services when in contact with Members and Guests.

• Responds to inquiries and complaints related to programs, services and special events.

• Distributes equipment to customers and cleans assigned areas and equipment.

• Opens and closes facilities according to established policies and procedures.

• Monitors facility activities for participant compliance with health and safety rules.

• Prepares accident and/or injury incident reports when required.

Other Important Duties:

• Attends training and meetings as required.

• May be required to work extended hours including evenings, weekends and holidays for special events.

• Performs other related duties as assigned.

• Regular and consistent attendance for the assigned work hours is essential.

Specialized Job Functions:

Sports & Fitness

• Ensures participants are using related equipment in a safe and appropriate manner.

• Provides participants with information on related equipment and also provides demonstrations on proper usage of equipment.

• Monitors games for adult sports leagues and inputs league scores online.

• Assists with acquiring and managing the organization of team rosters and assists league officials during games when issues arise.

• Must possess current CPR and First Aid Certification within six months from date of employment and be able to perform CPR and/or first aid as needed.

• Must be able to lift up to 100 pounds as position is subject to handling fitness machines and equipment.

• Knowledge of customer service practices and procedures.

• Knowledge of computers and related equipment, hardware and software.

• Knowledge of City policies and procedures.

• Knowledge of money handling practices and procedures.

• Skill in oral and written communications.

• Skill in monitoring departmental health and safety policies and procedures.

• Skill in resolving customer complaints and concerns.

• Skill in implementing departmental rule, procedures and objectives.

Education, Experience, and Certifications:

• Must be at least 16 years old and have six (6) months customer service or public contact experience.

• Exception: Due to nature of responsibilities at the Frisco Heritage Center, must be at least 18 years of age.

• Must pass a pre-employment drug screen, criminal background check and MVR check, if applicable.

• May be required to possess a valid State of Texas Driver's License.

• Work is performed in office and some outdoor environments.

• May be subject to exposure to air and water borne pathogens, body fluids, and infectious diseases when applying CPR, First Aid or cleaning facilities.

• Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.

• Crawling - moving about on hands, knees, or hands, feet.

• Crouching - bending body forward by bending leg, spine.

• Feeling - perceiving attributes of objects by touch with skin, fingertips.

• Fingering - picking, pinching, typing, working with fingers rather than hand.

• Grasping - applying pressure to object with fingers, palm.

• Handling - picking, holding, or working with whole hand.

• Hearing 1 - perceiving sounds at normal speaking levels, receive information.

• Kneeling - bending legs at knee to come to rest at knees.

• Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.

• Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.

• Pulling - use upper extremities to exert force, haul or tug.

• Pushing - use upper extremities to press against objects with force, or thrust forward, downward, outward.

• Reaching - extending hands or arms in any direction.

• Repetitive Motion - substantial movements of wrists, hands, fingers.

• Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.

• Standing - for sustained periods of time.

• Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.

• Talking 1- expressing ideas by spoken word.

• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.

• Visual Acuity 2 - color, depth perception, field of vision.

• Walking - on foot to accomplish tasks, long distances, or site to site.

Work Environment:

Work performed is primarily:

• Recreation Aide - light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.

• Recreation Aide Youth Services and Camp - medium work, exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Recreation Aide Sports and Fitness - heavy work, exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, copier, calculator, fax machine, and other standard office equipment, recreation equipment, cash register, cleaning supplies and department vehicles.