Recreation Aide - Youth Services

Under direct supervision of related department management team, performs customer service duties of assigned facility. Monitors activities of participants, issues equipment and provides program information to customers.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.Essential Job Functions:

• Provides customer service to all participants in activities and programs at area of assignment.

• Processes guests with activity registration and facility rentals for programs and services in accordance with department software.

• Promotes all facilities, programs, and services when in contact with Members and Guests.

• Responds to inquiries and complaints related to programs, services, and special events.

• Distributes equipment to customers and cleans assigned areas and equipment.

• Opens and closes facilities according to established policies and procedures.

• Monitors facility activities for participant compliance with health and safety rules.

• Prepares accident and/or injury incident reports when required.

Other Important Duties:

• Attends training and meetings as required.

• May be required to work extended hours including evenings, weekends, and holidays for special events.

• Performs other related duties as assigned.

• Regular and consistent attendance for the assigned work hours is essential.

Specialized Job Functions:

• Youth Services

• Provides a clean, well-maintained, and safe playroom area.

• Provides an entertaining and stimulating environment for the children.

• Monitors the children's activities to ensure their safety at all times.

• Properly cleans, disinfects, and maintains the playroom areas, including all toys, equipment, play surfaces and other spaces.

• Maintains accurate records on all children within the playroom area.  This includes having a medical form and release on each child, having children signed in and out by parents and making sure that all incidences involving the children are recorded.

• Provides activities and encourages play which is appropriate to the developmental levels of the children.

• Prepares room for party by setting out proper cake, party favors, tableware, balloons, drinks, and food if needed.

• Assists guests in serving of food, party favors and other various tasks.

• Responsible for clean-up and restocking once parties are completed.

• Must possess current CPR and First Aid Certification within six months from date of employment and be able to perform CPR and/or first aid as needed.

• Must be able to lift up to 50 pounds as position is subject to picking up children, setting up, conducting, and cleaning up program activities, etc.

Knowledge, Skills, and Abilities:

• Knowledge of customer service practices and procedures.

• Knowledge of computers and related equipment, hardware, and software.

• Knowledge of City policies and procedures.

• Knowledge of money handling practices and procedures.

• Skill in oral and written communications.

• Skill in monitoring departmental health and safety policies and procedures.

• Skill in resolving customer complaints and concerns.

• Skill in implementing departmental rule, procedures, and objectives.

Education, Experience, and Certifications/Licenses:

• Must be at least 16 years old.

Exception: Due to nature of responsibilities at the Frisco Heritage Center, must be at least 18 years of age.

• Must pass a pre-employment drug screen, criminal background check and MVR check, if applicable.

• May be required to possess a valid State of Texas Driver's License.

Environmental Factors and Conditions:

• Work is performed in office and some outdoor environments.

• May be subject to exposure to air and water borne pathogens, body fluids, and infectious diseases when applying CPR, First Aid, or cleaning facilities.

Physical Demands:

• This work typically requires the following physical activities to be performed.  A complete description of the activities below is available upon request from Human Resources. .