Recovery Support Navigator

Winchester Hospital Salem , MA 01970

Posted 7 months ago

Welcome To

Lahey Health Behavioral Services is part of a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

About the Job

Recovery Support Navigator (RSN) is a paraprofessional who provides care management and system navigation supports to Members with a diagnosis of substance use disorder and/or co-occurring mental health disorders. The purpose of RSN services is to engage Members as they present in the treatment system and support them in accessing treatment services and community resources. The RSN is responsible for providing outreach case management services and coordination of care to a clinically diverse population.

Scheduled Hours

Full time, 40 hours per week.

Days

About Us

The Lahey Model of Careright care, right time, right placeis exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

Responsibilities

  • The RSN assumes an individual case load, is responsible for providing outreach case management services and coordination of treatment to a clinically diverse population, including obtaining and managing prior authorizations from insurance companies and conducting telephonic clinical reviews.

  • The RSN completes a comprehensive needs assessment of the Member within two weeks of the initial contact with the Member. These assessments are reviewed by supervisor and revised at least every 90 days.

  • The RSN must develop a set of goals and objectives in conjunction with the Member, based on needs identified by the Member and/or any care plans that exist for the Member. The RSN must identify whether the Member has a comprehensive care plan in place and a current provider responsible for implementing the care plan. This includes, but is not limited to a Community Partner (CP), primary therapist, Residential Rehabilitation Services (RRS) program counselor, or primary care provider). If the Member consents, ensure coordination and communication with that provider and tailor activities to the needs in the care plan. These plans are reviewed by supervisor and revised at least every 90 days

  • The RSN must connect the Member with providers able to develop and implement a comprehensive care plan if the Member does not have any such relationship. Such entities could include a primary care provider, prescribing psychiatrist, therapist, residential program, addiction pharmacotherapy providers, or a CP if eligible

  • Provides community based case management services to assist Members in mitigating barriers to accessing further treatment, self-help groups, housing and services related to physical health and other activities of daily living. The RSN supports the Member in understanding the treatment options available to him or her, including 24-hour programs, outpatient options, and all FDA-approved options for addiction pharmacotherapy

  • Provides additional support in remaining engaged in treatment; identifying and accessing treatment and recovery resources in the community including prescribers for addiction and psychiatric medications; and/or developing and implementing personal goals and objectives around treatment and recovery from addiction and/or co-occurring disorders

  • Provides temporary assistance with transportation to essential medical and behavioral health appointments while transitioning to community-based transportation resources (e.g., public transportation resources, PT-1 forms, etc.).

  • The RSN explores treatment recovery options with the Member, helps clarify goals and strategies, provides education and resources, and assists Members in accessing treatment and community supports. The RSN supports the Member in accessing services and participates as part of the overall care team when appropriate including, but not limited to:

  • Facilitating warm hand-offs to programs by maintaining relationships with addiction providers within the Member's geographic area; and

  • Navigating insurance issues with Members, including identifying and explaining in-network and out-of-network providers and advocating with providers and plans on the Member's behalf.

  • Coordinates with other providers and collaterals to navigate the benefit/entitlement system, including managing insurance authorizations. The RSN must connect the Member with providers able to develop and implement a comprehensive care plan if the Member does not have any such relationship. Such entities could include a primary care provider, prescribing psychiatrist, therapist, residential program, addiction pharmacotherapy providers, or a CP if eligible

  • The RSN provides information about, and facilitate access to, community and recovery supports, including supports for families.

  • Participates in discharge planning from RSN services. The RSN will update the crisis prevention plan and develop a written aftercare plan. Discharge from the RSN program will occur in consultation with the Member and referral source when discharge criteria are met.

  • When working with pregnant and/or parenting Members, in addition to the requirements listed above, Recovery Support Navigators must:

  • Work collaboratively with the pregnant and/or parenting Members to create and coordinate Plan of Safe Care (also called Family Support Plan), specifically designed to help the Member identify needed services for recovery and parenting;

  • Work with the Member around perinatal health and support needs, housing needs, health care needs, income needs, mental health, and substance use disorder treatment needs (including MAT), as identified in the Plan of Safe Care

  • Ensures that all required documentation is complete in a timely manner.

  • Ensures that all billing documentation is complete in a timely manner.

Qualifications

  • Bachelor's Degree in psychology, social work or related human services field is required.

  • Training or relevant work or lived experience in the areas of mental health and/or addiction/recovery preferred. Experience delivering community based services is a plus. Certificates, Licenses, Registrations, LADC/CADC preferred.

  • Demonstrates good boundaries regarding confidentiality and personal relationships, while at the same time be able to share personal knowledge about recovering from mental illness and/or substance use, as applicable. Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly. Have in-depth knowledge of local resources. Experience with accessing resources

Physical Requirements

Must be able and willing to transport persons served in personal vehicle. As such, must have a valid driver's license, reliable vehicle, and ability to satisfy LHBS approved driver policy. The RSN must deliver services on a mobile basis to Members in any setting that is safe for the Member and staff. Examples of such a setting are a Member's home, an inpatient or diversionary unit, or a day program.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Recovery Coach

North Shore Community Health

Posted 2 weeks ago

VIEW JOBS 10/5/2019 12:00:00 AM 2020-01-03T00:00 Recovery Coach Summary We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Recovery Coach working in our Salem, Peabody and Gloucester Health Centers. The Recovery Coach (RC) provides emotional and social support to individuals currently in recovery. If applicable, RCs must be actively engaged in their own personal recovery and be able to share real-world knowledge and experiences with others who are on their own paths to recovery. Willingness to share lived experiences with others is imperative to establishing productive relationships with the individuals being supported. The focus of the role is to create supportive relationships that are non-clinical and focused on developing goals and removing obstacles to recovery. The RC will link the individuals being supported with the recovery community and other social services As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! Responsibilities * Provide emotional and social support to individuals in recovery. * Share lived experiences and use coaching and mentoring techniques to support the assigned individual(s). * Help assigned individual(s) in making positive life changes and developing skills to facilitate recovery. * Discuss with assigned individual(s) new strategies for developing recovery-supportive friendships, reconnecting or improving family relationships, and using recovery community services. * Act as a role model in an open and transparent manner. * Use the peer relationship, when appropriate, to assist assigned individual(s) with motivation. Facilitate connections to primary and specialty medical care, as well as social services (such as applying for benefits and navigating relevant systems). * Provide linguistically appropriate and culturally sensitive support, embracing the diversity (e.g. racial, ethnic, gender/gender identity, sexual orientation, physical and intellectual challenges), of supported individual(s). * Act as a mentor, assisting individual(s) with their recovery process and supporting their goals and decisions as well as developing and enacting a Wellness Plan. * Link individuals to transportation resources as well as providing transportation support when able to do so. * Connecting and delivering services in a setting that is safe for both the RC and assigned individual(s), such as the community health center, local coffee shop, local park, assigned individual(s) home, appropriate self-help meetings, recovery support center or the home of the assigned individual(s). * The RC must act as a recovery liaison and support the assigned individual(s) in preparing for or accompanying them to meetings with, for example, probation officers, social workers, and child protection/child welfare workers. * The RC must assist assigned individual(s) in creating personally meaningful links to treatment, peer recovery support services, and mutually aid and support them in their efforts to build their capacity to move between and among these services and supports as need (e.g. ATS, residential programs, 12 Step Meetings, Sober Homes, etc.). * The RC must serve as an advocate for assigned individual(s) and assist them in learning self-advocacy skills. * The RC must provide Recovery Coaching services in a person-centered and strength-based manner. * Participate on multi-disciplinary care teams to reflect the recovery lens. * Develop relationships with community based stakeholders (e.g. police and fire departments, emergency departments, and courts) to support outreach and engagement with potential patients. * Perform follow-up activities with patients who may have dropped out of care. * Support access to higher levels of care when needed (eg, ATS, residential, etc). * Document encounters in the health center's electronic medical record (EMR) system. QUALIFICATIONS * Minimum of high school diploma or GED. * Certificate indicating successful completion of training at the DPH/BSAS Recovery Coach Academy, or similar training approved by the State of Massachusetts and which also satisfies MassHealth reimbursement criteria. * Candidate must be a Certified Addiction Recovery Coach (CARC) or provide evidence he/she is working toward a certification. * Participation in trainings and/or coursework designed to prepare the RC for various duties. * Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese. The Organization North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2018, NSCH provided services to 12,998 patients through 57,255 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information. Workplace Anti-Discrimination and Equal Employment Opportunity Policy The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law ("protected class status"). We affirm that the above policy reflects NSCH's attitude and its intention to do the following: * Recruit, hire and promote for all job classifications without regard to protected class status; * Base decisions on employment so as to further the principles of equal employment opportunity; * Make promotion decisions are in accord with principals of equal employment opportunity; * Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; * Make equal employment opportunities available to qualified disabled or handicapped persons; * Provide equal employment opportunities to those who are Veterans. TO APPLY: Please visit https://nschi.applicantpro.com to apply. Please include resume, cover letter and salary requirements North Shore Community Health Salem MA

Recovery Support Navigator

Winchester Hospital