Recovery Support Navigator

Winchester Hospital Boston , MA 02298

Posted 6 months ago

Welcome To

Lahey Health is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.

We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.

Scheduled Hours

Full Time, 40 hours per week

About Us

The Lahey Model of Careright care, right time, right placeis exactly what patients, providers and payers need and deserve. Identifying and delivering on this convergence of interests has positioned Lahey Health for further growth. Our model ensures care is highly coordinated and locally delivered, with lower costs and exceptional quality.

Lahey Health is a robust, regional system including a teaching hospital, community hospitals, primary care providers, specialists, behavioral and home health services, skilled nursing and rehabilitation facilities, and senior care resources throughout northeastern Massachusetts and southern New Hampshire. The system has a global presence with programs in Canada, Jordan and Bermuda.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.

T-About the Job

Position Summary:

Recovery Support Navigator (RSN) is a paraprofessional who provides care management and system navigation supports to Members with a diagnosis of substance use disorder and/or co-occurring mental health disorders. The purpose of RSN services is to engage Members as they present in the treatment system and support them in accessing treatment services and community resources. The RSN is responsible for providing outreach case management services and coordination of care to a clinically diverse population.

Position Requirements:

  • Bachelor's Degree in psychology, social work or related human services field is required. Must be able and willing to transport persons served in personal vehicle.

    As such, must have a valid driver's license, reliable vehicle, and ability to satisfy LHBS approved driver policy. Travel and an ability to meet persons served in a variety of outreach settings is required.

  • Training or relevant work or lived experience in the areas of mental health and/or addiction/recovery preferred. Experience delivering community based services is a plus. Certificates, Licenses, Registrations, LADC/CADC preferred.

  • Demonstrates good boundaries regarding confidentiality and personal relationships, while at the same time be able to share personal knowledge about recovering from mental illness and/or substance use, as applicable. Demonstrates the ability to evaluate what is needed by each individual and adjust approach accordingly.

    Have in-depth knowledge of local resources. Experience with accessing resources and navigating mental health and/or substance abuse treatment systems a priority. Demonstrates excellent communication, documentation, time management and organizational skills.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Recovery Support Navigator

Boston Medical Center

Posted 6 days ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 The CATALYST Program and Project RECOVER are seeking a highly motivated individual for the position of Recovery Support Navigator. Under the supervision of the program manager, this position helps patients navigate their addiction treatment and recovery and provide integral support to program operations. Key duties include referral and linkage to resources, troubleshooting barriers to care, answering patient communications/scheduling appointments and follow up as needed. The CATALYST Clinic is multidisciplinary team striving to provide wrap-around comprehensive care for youth and young adults and who use substances. Project RECOVER at Boston Medical Center utilizes Peer Recovery Coaches (PRC) to meet individuals at two local detoxes to facilitate engagement with long-term addiction treatment after discharge. ESSENTIAL RESPONSIBILITIES / DUTIES: Assist patients in referring/connecting to services and resources including addiction treatment, recovery support, healthcare and social supports such as job training, GED programs, housing, financial resources and food access Answer phone for referrals, appointments, patient needs and triage as appropriate Visit clinical sites in hospital to provide administrative support in scheduling appointments with patients, provide information to patient, obtain and verify contact information/consents, assist with care plan, etc. Coordinates/removes barriers to transportation to appointments and services as needed Assists in resolving insurance issues and obtaining authorizations as needed Works with external referral sites to ensure proper referrals to and from CATALYST Helps patients/families follow up with their medical appointments through phone call reminders. Works with patients to provide the medical team with necessary information to help them care for them Helps patients/families solve daily problems that interfere with care Helps patients/families interact with community-based resources and services. Follows up with patients who missed appointments or have fallen out of care Maintain supply of programmatic forms including copy, print & laminate materials, as needed Works collaboratively with the CATALYST and RECOVER teams Maintain patient confidentiality Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best patient care may be provided Performs other duties as assigned or necessary JOB REQUIREMENTS EDUCATION: Bachelor's degree preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None EXPERIENCE: Prior addiction or behavioral health clinical/program experience helpful. KNOWLEDGE AND SKILLS: Knowledge of addiction and addiction treatment, health care systems, and community resources Empathy and understanding of persons with addiction, behavioral health disorders and trauma Proficiency with standard software programs used in healthcare (such as MS Word, Excel, Outlook) and web browsers, patient registration systems and electronic medical record. Exceptional organizational skills required. Ability to multi-task and work under time pressures. Ability to communicate well both verbally and in writing with other members of the clinical team. Excellent English communication skills. Additional language skills appropriate to the patient population served (especially Spanish and/or Creole) is desirable. Self-directed and independent. Must be a self-starter and possess excellent customer service skills. Boston Medical Center Boston MA

Recovery Support Navigator

Winchester Hospital