Recovery Outreach Associate - Buffalo, NY Area

American Addiction Centers Buffalo , NY 14202

Posted 3 weeks ago


Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, employee stock purchase program, 6-week paid maternity, paternity leave, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.


Duties and Responsibilities:
to include but not limited to the following:

Identifies, builds, and maintains relationships with key referral partners. Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development. Manages all client related communication and CRM remotely, via AAC provided smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel will be required. Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Coordinators are measured monthly against companywide Key Performance Indicators. (KPI's). Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders. Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios. Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified. Builds and maintains productive interdepartmental relationships. Appropriate dress expected. Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline. Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline. Ability to assist clinical team with discharge planning identifying and contacting appropriate facilities for transfer of care when needed. Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus. Outreach Coordinators must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.



  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and execute general correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Reasoning Ability:

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations


  • 1+ years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

  • Valid driver's license, and ability pass MVR check.

Knowledge, Skills, and Other Abilities:

  • Organizational skills

  • Ability to multitask

  • Ability to travel through an area covering multiple states

  • Technologically savvy

  • Ability to create reports outlining weekly visits

  • Knowledge of the substance abuse industry preferred

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to: stand, walk, sit, use hands, reach with hands and arms, and speak aloud or hear. The employee must regularly lift and/or move up to 50 pounds.

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

  • The noise level in the work environment is usually moderate.

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Recovery Outreach Associate - Buffalo, NY Area

American Addiction Centers