Recovery Operations Analyst

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands-like Nestle, Sylvania, Kong, Panasonic, and Sorel -rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces.

Pattern is a growing e-commerce accelerator that provides brand partners with a suite of comprehensive services to market, sell, and fulfill their products in the online marketplace. As Pattern evolves, the demands for a robust circular supply chain must increase in complexity, by increasing recovery opportunities. The primary warehouse operation in the U.S. is based in Hebron, KY, but this role will also own the global program for Recovery Improvement. Pattern HQ is based in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a Recovery Operations Analyst?

• Regular multi-day trips to our Hebron warehouse location, where the bulk of U.S. customer returns are handled.

• Development of reporting to establish key insights into operational trends and product retrieval.

• Establishing and maintaining external relationships with liquidators, freight service providers, and disposal vendors.

• Building strong relationships with internal operations teams to understand the inputs of the process that lead to downstream destinations.

• Building strong relationships with our corporate office partners in Lehi, UT

• Driving new methods of cost recovery while maximizing existing channels for our brand partners.

• Engage in regular meetings or calls with key stakeholders to discuss ongoing projects and address any concerns or issues.

• Use data analysis tools and software to generate reports and presentations showcasing insights into landfill diversion efforts and performance metrics.

• Coordinate with internal teams to ensure alignment and compliance with established procedures and protocols.

• Collaborate with colleagues from various departments, including supply chain, sustainability, and operations, to integrate recovered products back into the supply chain or explore alternative reuse/recycling options.

• Participate in cross-functional meetings or working groups to share insights, exchange ideas, and coordinate efforts related to waste management and sustainability initiatives.

• Revenue responsibility includes:

• Improving recovery

• Reboxing and Value Added Services

• Liquidation as a service

• Recycle/Donation tax and regulatory benefits

• Cost mitigation responsibility including:

• Disposal/recycling fees

• Safety and Regulatory improvements (HAZMAT and warehouse ergonomics)

• Capacity

• Recovery Opportunities

• Transportation reduction through offloading volume direct from Amazon.

What will I need to thrive in this role?

• 5+ years of experience in reverse logistics

• Bachelor's degree - Supply Chain Management a plus, MBA or Masters a plus

• Continuous improvement, or quantifiable improvement results in throughput or recovery / landfill avoidance.

• Strong data management skills

• Ability to create queries, technical diagrams or mock-ups, and gather, analyze, and make conclusions from often fragmented data

• Ability to travel up to 25% of the time, mostly to our Hebron, KY warehouse

• Electronics repair experience, Reused materials management a plus

• A high degree of self management and planning to set goals, create inventive KPIs, and the objectives to achieve them

What does high performance look like?

• Proactive identification of potential issues and their resolution

• Consistent contribution to the enhancement of reporting structures

• Effective communication and collaboration with internal and external stakeholders

What does success look like in the first 30, 60, 90 days?

• In the first 30 days, you'll familiarize yourself with our warehouse operations, data structures, and the reverse logistics needs, spending some time in our warehouse in Hebron, KY

• By day 60, you'll actively engage in addressing inquiries and troubleshooting, utilizing your knowledge to provide accurate answers

• Within the first 90 days, you'll start building the foundation for the role, contributing to streamlining processes and improving operational recovery.

What is the potential for career growth?

• As a Recovery Ops analyst, you'll have the opportunity to lay the foundation for excellence for reverse logistics for Pattern. This role will evolve as we continue to expand this segment of our business. You could take on more complex responsibilities, build teams to work under you and establish new opportunities for your team.

What is the team like?

• You will report to the Director of Reverse Logistics Operations and work closely with the warehouse leadership team, collaborating to provide solutions to operational challenges. You'll also interact with the Operations team, leveraging their expertise in data and processes. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What's the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team

• Video interview with a hiring manager

• Onsite interview with a panel of department leaders

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Paid Holidays

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.