Recovery Coach

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

The Recovery Coach (RC) is considered an essential, non-clinical member of the care team. The RC will provide peer recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving and sustaining recovery as defined by each individual patient. This position will facilitate patient access to recovery-oriented substance use disorder treatment, resources, and community recovery groups. The RC will bridge the segregated treatment system into a more holistic care model through providing support across multiple systems and frameworks of care. This position will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, sounding board, and advocate for patients with substance use disorders. The RC should possess thorough understanding of community culture to address the barriers to successful recovery, use human experience language in place of clinical jargon, and provide links to community resources and treatment options. The responsibilities included in this position are the following:

Major Responsibilities:

• Works collaboratively with treatment team in support of evidence-based services to patients with SUD

• Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care

• Works collaboratively with treatment team in support of evidence-based services to patients with SUD

• Addresses barriers to successful recovery and serves as role model and advocate

• Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups

• Assists with access to treatment for SUD and co-occurring conditions, understanding and using systems and procedures to rapidly support identified needs of the patient

• Meet hospitalized patients with SUD prior to discharge and facilitate patient access to next stage of treatment

• Meet with patients in clinical and community settings to understand their needs and personal goals, support the exploration of potential positive and negative consequences associated with personal goals and work collaboratively with the patient to remove obstacles that might interfere with goal attainment.

• Together with input from the patient, join with clinical staff, to facilitate referrals to appropriate disposition options.

• Help patient navigate the healthcare system and social service system; accompany patients to appointments and meetings based on the wishes of the patient.

• Negotiate and create opportunities for access to treatment and social services with patient's participation; advocate on behalf of patients to help decrease barriers to care

• Educate patients about addiction safe use practices, multiple pathways of recovery and utilize motivational enhancement techniques to explore ambiguity and tip the scales towards healthy decision-making

• Offer peer coaching and support patients to identify and develop their own personal wellness goals and to achieve and maintain the highest level of health to include sustained long-term recovery

• Support the development of individualized wellness plans with each patient who wishes to do so

• Advocate and support the patient's voice during the care team's consideration and development of a comprehensive treatment plan

• Be available to provide support to patients in immediate risk of using substances or for other time-sensitive matters during regular business hours and to develop with the patient interwoven local, natural and clinical supports and resources outside of business hours.

• Be available and accessible to patients over time, regardless of where they are in their recovery. Clearly and effectively offer to facilitate communication between the patient, PCP, and any external providers maintaining appropriate confidentiality procedures and boundaries

• Write brief non-clinical notes in the patient's medical record in support of effective and collaborative medical care and social services.

• Systematically review the progress and challenges of each patient with a peer supervisor, to understand the most effective ways to support and encourage patient success.

• Assists with data collection for quality assurance and program evaluation

• Engages in weekly individual supervision and monthly peer supervision.

• Demonstrates excellent customer service and effective communication skills.

• Demonstrates understanding and commitment to the mission of the health center.

• Demonstrates understanding and commitment to the established CHC Values and Standards.

• Other duties as assigned.

Minimum Qualifications:

• High school diploma or GED required

• Demonstrates ability to maintain 2 years of sustained and uninterrupted recovery at time of hire required; 3-5 years of sustained and uninterrupted recovery preferred.

• Must have been in a recovery coach role full time for a minimum of 1 year, required, 2 years preferred

• Strong advocacy skills along with knowledge of community-based services, resources, and local recovery community

• Demonstrated understanding of the multiple pathways approach to recovery from SUD and willingness to embrace a patient-centered, patient-driven approach that recognizes an individual's preferences and autonomy. Recovery by any means possible.

• Demonstrated understanding of the efficacy of Medication for Addiction Treatment (MAT) as one of the multiple pathways to recovery

• Excels at problem-solving, time management with the ability to multi-task; organized, efficient and process directed

• Ability to maintain effective working relationships to include effective boundaries with patients/families and staff

• Excellent interpersonal, written and verbal communication skills

• Effective use of the Internet and Microsoft Office programs such as Word and Outlook

• Bilingual candidates encouraged to apply

Benefits:

• 401k

• Generous vacation and personal time for eligible employees

• Sick time

• Medical, dental, and vision insurance

• 100% paid Life insurance/AD&D

• 100% paid Long-Term disability.

• Employee Assistance Program (EAP)

• Discounts on travel and entertainment!

• Discounts on cell phone service, computer purchases, and more!

• College Tuition Rewards/CMEs

• Company Events & Activities (Annual cookout and holiday party, health and wellness events," Lunch & Learn's", team building, and more!)

• EyeMed Vision Care Program

• Accident & Cancer Insurance

• Educational development reimbursement

• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!