Recoveries Associate Analyst

General information

Career area

Collections

Work Location(s)

2911 Lake Vista Drive, TX

Remote?

No

Ref #

17631

Posted Date

Tuesday, May 28, 2024

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

• Top 3 things we are looking for: root cause analysis, proactive in achieving deadlines, growth mindset

• We're looking for someone who can help drive our business and 'inspects what they expect' to:

• Engage with external & internal teams to deliver outstanding business results and Ally strategic imperatives

• Deliver timely and error free reports regarding vendor performance

• Analyze data to produce actionable recommendations to stakeholders

• Problem solve & Recommend business process improvements

• Proactively identifying, assessing, and managing risk

• Finding new ways to improve internal and external customer experiences

This position is in Lewisville, TX.

The Work Itself

• May review any compliance/cost issues related to supplier

• May assist in developing/refining appropriate metrics to measure supplier performance

• May be responsible for assisting in supplier due diligence

• Travel to trials in order to serve as Ally witness, as need arises

• Research and understand discovery requests and work across business units to comply with the order

• Review and respond to interrogatories with accurate, factual information

• Develop and maintain contacts throughout all areas of the business to support defensive litigation and accurately respond to requests from the courts

• Delivers continuously improving year-on-year expense results and performance lift by improving processes and increasing productivity.

• Builds solid peer-to-peer relationships in a team environment to meet operational needs.

• Communicates effectively and clearly on a daily, weekly, monthly basis with vendors to provide exceptional service regarding routine and escalated requests.

• Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.

• Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems.

• Responds promptly to vendor requests (information, data, letter generation, etc.) as needed. Advanced data entry and word processing skills.

• Advanced oral and written communication skills

• Computer skills sufficient to operate on-line system and complex software or develop formulas for moderately sophisticated spreadsheets

• Ability to exercise judgment to research and solve operational problems where the answer is not apparent

The Skills You Bring

• Key Attributes

• Demonstrates strong analytical, negotiation, problem solving, and organizational skills

• Demonstrates a high degree of personal accountability, passion, and execution

• Ability to independently manage multiple tasks for multiple groups and work reliably in time sensitive situations

• Ability to work independently and anticipate needs of leadership

• Ability to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environment

• Ability to maintain confidentiality

• Knowledge of Auto Finance life cycle

• Displays Growth Mindset

• Identifies and implements new best practices

• Strong verbal and written communication

• Takes pride in work quality and performance

• Self-Aware

• Seeks and implements feedback

• Education, Certification & Years of Experience

• Bachelor's degree in related field strongly preferred,

• 2+ years in customer service or financial services industry is required.

• Qualifications

• Bachelor's degree in related field or applicable years of business experience, MBA is a plus.

• 2+ years of Recovery Industry knowledge and or financial services industry knowledge.

• Project / Process Management framework knowledge and application is a preferred

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)

• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

47840

Experienced

61420

Expert

75000

Incentive Compensation: This position is eligible to participate in our annual incentive plan.