Records Technician

South Piedmont Community College Monroe , NC 28110

Posted 3 months ago

Job Description:

The Records Technician is a full-time, 12-month position located on the OCH and LLP Campuses in Monroe and Polkton, NC. Under the direction of the Registrar, the Records Technician provides high quality service to students and employees to achieve a high standard of excellence and innovation in support services by supporting the enrollment process and preparing student records.

Job Duties

Maintain confidentiality of student records within local, state and federal guidelines

Maintain integrity of the institution through accountability, accuracy and ethical behavior

Assist with updating and maintenance of student records (i.e. general application, data entry/name changes, address changes/telephone numbers)

Assist with document imaging students records/files to include clean up and maintenance of files

Prepare enrollment reports

Conduct credit evaluations of transcripts for students

Provide official transcripts and enrollment verifications upon request for all students

Provide assistance to students to include registering/dropping/adding/withdrawing classes; refer appropriately

Process student withdrawals, instructor initiated withdrawals, grade changes and course substitution requests

Assist with grade entry, mailings and/or dissemination of grades

Monitor degree audit reports/evaluations upon submission for graduation and course substitutions for students graduation

Assist with curriculum graduation and graduation fair(s)

Provide hands-on organization and filing of records

Work variable schedule if needed, including evenings and/or weekends

Perform other duties as assigned

Required Qualifications

Bachelors Degree

Strong written and verbal communication skills

Proficiency in Microsoft Office

Strong attention to detail

Preferred Qualifications

Experience working with student records

Proficiency using the Colleague Student Information System (SIS)

Experience working with diverse populations

Proven ability to deal effectively, cooperatively and tactfully with internal and external customers

Ability to follow-up in a timely manner

Ability to work in a fast-paced environment during peak periods

Effective collaboration/critical thinking/team building/problem solving skills

Ability to be self-directed as well as work effectively and collaboratively with others in a team environment

Personal and professional integrity


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Records Technician

South Piedmont Community College