Records Specialist - Registrar's Office

Records Specialist

Registrar's Office

Full Time

Primary Responsibilities

• Process outgoing official transcript requests

• Process grade change requests

• Process permanent record updates (address, name change, citizenship, social security number)

• Process billing for transcript requests

• Review and data entry of transcript information - domestic, military, and international

• Review and updating of transfer equivalency tables

• Assist with correspondence related to domestic, military, and international transcript processing

• Assists customers with inquiries through a comprehensive understanding of Registrar's Office and University processes and procedures

• Provide administrative support as needed to Assistant Registrar of Transfer Articulation

• High school diploma or GED

• Knowledge of Microsoft Office Word, Excel and Access

• Demonstrated ability to learn different and new technologies

• Experience using email programs

• Excellent organizational skills and attention to detail

• Demonstrated ability to handle difficult interactions with diplomacy, tact and in a confidential manner

• Excellent communication skills (verbal, written, interpersonal, and telephone etiquette)

• Work history that emphasizes an understanding of customer service and reflects an ability to work with high volume of telephone and customer contacts

• Demonstrated ability to handle multiple tasks with frequent interruptions

• Demonstrated ability to synthesize information to make independent decisions with minimal supervision

• Ability to interact effectively with faculty, staff, students and the public

Application Deadline:  To ensure full consideration, application materials must be received by April 19, 2024.   The position is available immediately and will remain open until filled.

To Apply: Submit the following items by clicking on the APPLY button at the top of the job announcement.

• Letter of interest addressing position qualifications

• Current resume

• Names and contact information of three professional references may be asked for at a later date, if not submitted

About Southeast Missouri State University (SEMO):  Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond.  SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.

SEMO Fact Book:  Institutional Research Factbook

SEMO Strategic Action Plan:  Strategic Action Plan