Records Management Specialist II

Job Description:

Role

Reviews customer deposits and completes a variety of duties involved in maintaining and researching company's records necessary to meet industry, customer, state and federal requirements.

Essential Duties & Responsibilities

• Conducts searches of company records for requested information. Retrieve and assemble confidential information to answer and comply with corporate, client and legal requests under time constraints.

• Prepare documents for retention and perform quality assurance to verify the acceptability of documents for various repositories according to industry best practices, corporate and departmental procedures. Assists in maintaining inventory of records stored and may have responsibility for some phases of destruction or disposition of records.

• Reviews ATM and mobile deposited items to determine acceptability for deposit, and corrects or rejects deposits as needed according to departmental procedures before electronic file transmission to the Federal Reserve. Responsible for logging and safekeeping of physical negotiable items, and destruction of negotiable items at end of life-cycle. Activities are performed within specified deadlines.

• Prepare and conduct maintenance to Host operating system and various repositories.

• Must be able to maintain full confidentiality of all corporate and client information.

• Perform other duties as assigned.

• Participate in proactive team efforts to achieve departmental and company goals.

• Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Experience

Two to four years of relative experience. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

Education/Certifications/Licenses

Typically requires a high school diploma or higher.

Skills

• Attentiveness. Ability to follow directions. Persistence. Detail oriented. Technical expertise. Oral and written communication skills.

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others both inside and/or outside the department or organization, generally regarding routine matters for purposes of giving or obtaining information, as well as updating or referring, which typically require short discussions.

CapFed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.