Records Coordinator (Administrative Support Coordinator I )

: The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as the Records Coordinator (Administrative Support Coordinator I). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

One of three Records department unit employees in the Office of Financial Aid who is the lead with responsibility for overseeing all functions of the unit. To facilitate the office mission to ensure economic stability of applicants and progression toward graduation, the Records Coordinator must: Plan and anticipate work of unit based on anticipated cycle, ensuring team-oriented environment, and oversee activities of two administrative support assistants; Provides lead work direction to two Administrative Support Assistant II, Records Assistants and student employees to coordinate and oversee all aspects of the student records functions related to financial aid applications and supporting documentation.

Performs a comprehensive and detailed review of incoming documents to ensure that they meet federal and institutional documentation requirements for financial aid. Provides information in person and via telephone to students, parents, staff, faculty and the external community regarding financial aid policies and procedures. Provides processing support which includes processing more than 100,000 documents annually.

Coordinates the document imaging processes for the electronic retention of documents. Develops and maintains office procedures to ensure the confidentiality of all student records. Other duties as assigned.

Essential Qualifications High School diploma or the equivalent and four years of progressively responsible experience in general office, clerical or secretarial work or the equivalent. Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures. Thorough knowledge of English grammar, punctuation, and spelling.

Thorough knowledge of office systems with the ability to use a range of technology, systems and software packages. Ability to independently handle multiple work unit priorities and projects. Ability to apply a variety of policies and procedures where specific guidelines may not exist.

Working knowledge of budget policies and procedures. Ability to perform standard business math including calculating ratios and percentages, tracking financial data, and making simple projections. Ability to draft and compose correspondence and standard reports.

Ability to effectively handle a broad range of interpersonal contacts including those at a higher level and those sensitive in nature. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.

Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position. Preferred Qualifications Experience and knowledge in Content Management System/PeopleSoft. Ability to function effectively as part of a high-performance team to ensure timely delivery of financial aid funds.

Ability to independently problem solve, exercise initiative, and propose changes. Previous supervisory or lead experience. Familiarity with electronic imaging equipment and Optical character recognition (OCR) technology.

Previous experience in a financial aid office. Special Working Conditions Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator Additional Information California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment where students, staff, administrators, and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position. Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration. California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e., H1-B Visas). Hiring Preference On-Campus CSUEU Employees Advertised: Jun 27 2024 Pacific Daylight Time Applications close: Jul 11 2024 Pacific Daylight Time