Records Associate II- International Office

Reviews student records and processes student record requests. Verifies and maintains student records, provides information to students and visitors, and resolves customer problems.Job Duties

• Reviews student records to ensure accuracy of data. Identifies discrepancies and resolves problems, referring complex issues to Records Analyst.

• Audits, updates and maintains records in student information system.

• Processes requests for student transcripts, enrollment and degree verifications, diplomas, address changes, and other student records requests.

• Provides enrollment and student record assistance in person to current, former, and prospective students. Researches academic records for current and former students.

• Processes graduation applications and certifications and may process diploma orders.

• Answers telephone and emails, typically as second-tier support, resolving complex or unusual matters for current and prospective students and third parties.

• Prepares weekly reports and correspondence.

• May provide work leadership to Records Associate

• May handle cash received for processing of requests.

Performs other job-related duties as assigned.

EEO/AA

For additional job criteria, please add the following job functions:

• Assist international students and scholars for the following, but not limited to: handling student requests, advising on office procedures for document processing, and guiding students on immigration related matters.

• Have a complete knowledge of the International Student and Scholar Office's website to direct students to the appropriate resources and documents.

• Assist in how to fill out forms properly and with cultural adjustment inquiries and concerns.

• Answer phone calls, emails, and assist students at office front desk. This job requires strong multi-tasking skills and dealing with a high volume of requests during peak processing times while remaining culturally sensitive.

• Assist with J-1 scholar check-ins and health insurance verification. Learn to navigate SEVIS functionality to assist F-1/J-1 students and dependents.

Associates and 3 years experience

Requires the ability and knowledge for analysis and interpretation of procedures, policies and practices attainable through specific education and/or training programs in a specialty or technical field. Advanced vocational or electronic skills or a basic knowledge of a professional field is required. An Associate's degree or certification/licensing in a technical specialty program of over 18 months and up to 3 years duration are characteristic of this field.Experience: Requires a minimum of three (3) years of directly job-related experience. Certification/Licensing: None.

Additional Job Posting Information:

• Department is willing to accept education in lieu of experience.

• Department is willing to accept experience in lieu of education.