Record Process Manager

Santander Consumer USA Dallas , TX 75201

Posted 1 week ago


Job Family: Corporate Management & Infrastructure

Develops, analyzes, implements and oversees short-term and long-term strategic business processes and plans to increase operational efficiency, meet strategic vision and achieve financial goals. Develops, presents and implements business case recommendations and tactical/operational strategies based on analysis of global and industry trends, company objectives and key stakeholders. Manages, identifies and develops strategic partnerships with business functions, management, and other internal/external stakeholders. Identifies and analyzes the company's strengths, weaknesses and business opportunities to advise management and optimize business strategies. Monitors industry trends, competitor actions, economic developments and regulatory environment to identify and plan for expected impact on business operations. Ensures the correct functioning of facilities, office and business support services. Compiles, documents, communicates and verifies information according to established procedures. Conducts business continuity planning in order to assure that essential company functions can operate during and following major disruptive events.

Job Function: Business Management

Develops the company's long range strategic plans and identifies organization strengths, weaknesses and business opportunities. Plans, develops, administers and reviews the company or division strategy. Oversees the implementation of organization directives and policies and analyzes the company's economic, regulatory, market and competitive environment by conducting internal technical and financial analyses. Responsible for the strategic planning process which includes analysis of business performance vs. peers, gathering and understanding industry-specific trends and tracking peer company's performance (financial and competitive). Supports the executive leadership team on any strategic matters and interacts with other lines of business and corporate divisions to develop a deep understanding of critical issues and manage high priority strategic initiatives.

Summary of Responsibilities:

The Associate, Business Management presents to Senior leaders on business performance and complex business problems and recommends strategies to implement changes and improvements. S/he provides high level support for various projects and conducts financial, personnel, product, market, operational, and related research to support strategic and business planning. The incumbent develops economic demographic, business, and sociological forecasts to support development of plans and strategies. S/he serves as a subject matter expert and mentor to those who are responsible for supporting key operational functions and providing recommendations for improvement.

Essential Functions:

  • Initiates, leads and/or supports projects that have a high level of complexity and visibility/impact across the organization.

  • Develops and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities.

  • Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

  • Serves as focal point for external agencies/service providers regarding daily operational activities or proposed strategic changes to the services being performed.

  • Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

  • Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).

  • Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.

  • Represents the business as the subject matter expert on special projects and initiatives, as necessary.

  • Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

  • Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.

  • Assists with the documentation of new and revised departmental procedures.

  • Gathers information, analyzes data and trends, identifies root causes, and develops work products.

  • Serves as a resource to less experienced team members on escalated issues of a routine nature.

  • Performs research, analysis, and resolution of account issues through the use of reports.

  • Reviews, validates, and/or analyzes reports that function as a control to existing processes.

  • Generates and/or develops regulatory and management reports.

  • Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

Other Functions:

  • Other duties as assigned.


  • Education

  • Bachelor's Degree: in Finance, Accounting, Business Administration or equivalent field.

  • or equivalent work experience

  • Experience

  • 5-9 years Relevant business planning, project and financial experience.

  • Experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services.

  • Experience building partnerships and consulting effectively with leadership.

  • Skills & Abilities

  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department

  • Ability to determine and report priorities/metrics to senior management

  • Ability to manage multiple small to medium sized projects simultaneously

  • Ability to research, analyze, document, and present organizational metrics that drive business decisions

  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of banking industry: products, services, operational policies, and procedures

  • Knowledge and understanding of risk management

  • Strong attention to detail and accuracy skills


  • Collaboration Relationship Management:

  • Proficient Applying and Executing

  • Knows who to reach out to inside and outside of one's team to get work done

  • Takes action to enhance working relationships needed to achieve seamless work flow

  • Execution Initiative:

  • Proficient Applying and Executing

  • Displays initiative, flexibility and focus to get things done

  • Actively contributes ideas, suggestions, and constructive comments in meetings and discussions

  • Execution Accountability:

  • Proficient Applying and Executing

  • Follows through to meet commitments to others

  • Takes responsibility for achieving strong results, despite balancing multiple complex demands

  • Influence Awareness:

  • Proficient Applying and Executing

  • Takes the time to draw out and understand the underlying interest, concerns and agenda of other parties

  • Presents logical, data-based arguments to convince others

  • Change Orientation Support for Change:

  • Proficient Applying and Executing

  • Understands rationale for change and adjusts schedules and tasks to make things work

  • Anticipates and plans for changes in work schedules and assignments

  • Problem Solving Problem Identification:

  • Proficient Applying and Executing

  • Identifies the component parts of a complex situation or problem and the relationship among variables that are not obvious

  • Problem Solving Solution Definition:

  • Proficient Applying and Executing

  • Sees through complexity and detail to get to the critical issues at hand

  • Takes into account the wider context within which problems exist

  • Risk Business Acumen Financial Command:

  • Proficient Applying and Executing

  • Understands specific financial and accounting standards to identify and assess the impact and likelihood of operational risks

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.

  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.

  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer's Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Record Process Manager

Santander Consumer USA