Receptionist/Switchboard Operator

THE POSITION

The City of Carson is seeking qualified candidates for the position of Receptionist/Switchboard Operator. This is a Part-Time entry level position, limited to no more than 960 hours/fiscal year.

The ideal candidate must be able to handle a high volume of calls from the public, able to operate a central multi-line telephone switchboard quickly and perform general clerical duties. In addition, the ideal candidate must be willing to engage with the public and direct calls to the appropriate departments.

CURRENT VACANCY INFORMATION:

Variable work schedule, which will fall between Monday to Sunday, variable hours.

REQUIRED DOCUMENTS:

• Typing Certificate, indicating typing speed at 40 words/minute or higher. Must be provided with the application, at the time of submission. (if you need to obtain a typing certificate, you can contact one of the providers listed within this document:
• https://ci.carson.ca.us/content/files/pdfs/hr_doc/typing_certificate_2013.pdf

Job Summary:

Under general supervision, serve as receptionist and central telephone switchboard operator, and performs general clerical work. Provides clerical support to management, supervisory, and/or professional staff.

ESSENTIAL DUTIES

(These functions are representative and may not be present in all positions in the class. Management reserves the right to add, modify, change or rescind related duties and work assignments.)

• Acts as general receptionist for the Community Center.

• Provides information to the general public.

• Directs visitors to appropriate departments.

• Operates central telephone switchboard.

• Forwards calls to appropriate City staff.

• Performs general clerical duties of typing, filing, receiving and processing mail.

• Searches records and files for readily identified information.

• Operates standard office machines.

QUALIFICATIONS

A typical way to obtain the requisite qualifications to perform the duties of this class is as follows:

Education and Experience:

Completion of formal education sufficient to ensure the ability to read, write and perform arithmetic calculations at the level required for successful job performance and some experience performing general clerical work.

Knowledge of:

• Basic office practices and procedures, correct English usage and arithmetic.

Skill and Ability to:

• Type at a speed of no less than 40 words per minutes from clear copy.

• Learn assigned office tasks.

• Learn the operation of standard office machines including telephone switchboard and computer.

• Learn receptionist and telephone techniques.

• Use correct English.

• Perform arithmetic computations.

• Understand and carry out oral and written directions.

• Index and alphabetize accurately.

• Meet approved minimal physical and medical standards.

• Establish and maintain effective working relationships and deal tactful with the public.

License and Certificate:

Possession of a valid California Class C driver's license is required. Employees in this classification will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Applicants must submit original certification of the ability to type at a rate of at least 40 net wpm with application.

WORKING CONDITIONS

Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Positions in this class normally:

• Require vision (which may be corrected) to read small print.

• Require mobility of arms to reach and dexterity of hands to grasp and manipulate small objects. Lower body mobility may not be required.

• Perform lifting, pushing and/or pulling which does not exceed 50 pounds and is an infrequent aspect of the job.

• Perform work which is primarily sedentary and is subject to inside environmental conditions.

• May be required to work at a video display terminal for prolonged periods.

RECRUITMENT PROCESS

Applications will be screened and evaluated for relevant training and experience. Applications must be complete, and include any and all required documents. Only those applicants determined to be among the most qualified may be invited to participate in the recruitment process, which will consist of the following sections:

• Supplemental questionnaire, no weight

• Written exam, weighted 100%

The Human Resources Department reserves the right to adjust, modify, delete and/or change the above exam types and/or weights.

Supplemental questionnaires are used to evaluate applicant's indicated abilities with the ideal candidate profile. Applicants must achieve a cut-off score of 70% or above on the written examination to be placed on the eligibility list. Passing any/all of the examination sections does not guarantee an invitation to the selection interview. The Human Resources Department reserves the right to invite those amongst the highest scoring to the next phase of the recruitment.

Revisions to a testing component during a recruitment process can be made at the discretion of the Human Resources Department. Applicants will be notified by email if a revision is made. An eligibility list will be established in accordance with the City's Personnel Rules, Rule VI, Employment List Procedures.

OTHER INFORMATION: The City of Carson is an Equal Opportunity Employer. Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call Human Resources for assistance at (310) 952-1736.

APPOINTMENT:

Any offer of employment, or acceptance of an employment offer, is contingent upon passing live scan, background check and other tests. All new employees are required to take a loyalty oath.

The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions contained herein may be modified or revoked without notice. All statements made on the job application are subject to investigation and/or verification. Inaccurate and/or false statements will be cause for disqualification, removal from the eligibility list or discharge from employment.

IMPORTANT NOTICE: THIS POSITION IS OPEN

CURRENT CITY OF CARSON EMPLOYEES:

Please do not use your City of Carson email address as part of this application. You must indicate a personal email address in order to receive communications and/or notices from Human Resources throughout the recruitment process.

City of Carson

Summary of Employee Benefits

AFSCME - Part-Time

(AFSCME Council 36, Local 809)

PARS Retirement

• Contribution made by Unit member only with no employer contribution.

CalPERS Retirement Formula (Eligible Unit Members)

• 3%@60 Formula

• Employees hired before May 6, 2011.

• 2%@55 Formula

• Classic Members hired on or after May 6, 2011.

• 2%@62 Formula

• New Members hired on or after January 1, 2013.

Other:

• Employees pay the full Employee Member Contribution on a pre-tax basis.
• 1959 Survivors Program - level 4

Medical Insurance (Eligible Unit Members)

• The City contracts with CalPERS for medical benefits, which offers employees a choice of various HMOs and PPOs.

• The City shall pay the required monthly minimum of $143.00 towards the monthly health insurance premium.

• For unit members who have eight (8) years or more of consecutive service with the City and currently working 1,000 hours or more per fiscal year, the City provides an optional benefits package (medical and vision) and, effective May 26, 2016, the City provides an additional $314.00 per month to be used towards these optional benefits for employee and eligible dependents.

Sick Leave

• Paid sick leave shall accrue at the rate of one (1) hour for each 30 hours worked to a maximum of 24 hours per year.

• Unit members shall be entitled to use accrued paid sick time beginning on the 90th day of employment, defined as sick leave accrual and usage.

• Paid sick leave shall be taken in increments of not less than one (1) hour.

Holiday Pay (Unit members will receive holiday pay only if they are scheduled to work during the pay period in which the holiday falls).

Effective calendar year 2012, unit members will receive five (5) hours of holiday pay for each of the following holidays:

• New Year's Day

• Memorial Day

• Thanksgiving Day

• Christmas Day.

For more information please click on the link below.

AFSCME PT

01

The following supplemental questions will be used to assist us in screening your application. You are required to answer each of the following questions truthfully and completely. This questionnaire will be used to determine if you meet the minimum qualifications for this job. Your responses to this questionnaire may also be used to evaluate your qualifications beyond the minimum requirements, as part of the application screening process. As such, please take the time necessary to answer the questions thoroughly. A resume is required to be attached to your online application and will not be accepted in lieu of a completed supplemental questionnaire. Applications submitted without a completed supplemental questionnaire, or those that say see resume or application, may not be considered. It is imperative that your responses to the questionnaire provide a true and accurate reflection of your background. Additionally, your answers MUST be supported by the information you have entered in your general application. Responses which cannot be substantiated by information contained in your application will be deemed invalid. Falsification, exaggeration and misrepresentation will result in your disqualification. Your responses will be evaluated as submitted. Do you agree to answer the following questions truthfully and completely AND understand that falsification or overstatement of your qualifications is grounds for disqualification of your application?

• Yes

• No

02

Do you have a typing certificate , indicating speed of 40 words/minute? Note: Failure to attach a copy of your typing certificate will result in your disqualification from this recruitment. Certificates must be dated less than 12 months from the date of your application's submission.

• Yes

• No

03

Do you have experience working in a customer service role? Note: Such experience must be clearly reflected in the stated work history in your application at the time of submission

• No

• Yes

04

Describe in detail your customer service experience.

05

How many years of receptionist experience do you have ?

• 0 to 1 year
• 2 to 3 years
• 3 to 4 years
• 4 to 5 years
• 5+ years

06

How many years of experience do you have operating a switchboard or multi- line telephones?

• 0 to 6 months
• 6 months to 1 year
• 2 to 3 years
• 3 to 4 years
• 5 + years

07

Did you attach all required documents to your application prior to submitting it? Note: Failure to submit any of the required documents may result in your disqualifications of your application from this recruitment.

• Yes

• No

Required Question

Agency City of Carson

Address 701 E. Carson Street

Carson, California, 90745

Phone (310) 952-1736

Website http://ci.carson.ca.us