Chester Valley Rehab Malvern , PA 19355
Answer telephones and determine nature of call and direct caller to appropriate individual or department.
Receive and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
Answer questions about the organization and provide callers with the address, directions, and other information.
Operate paging or telephone system, as required.
For residents without phones send calls to the nursing unit so they can facilitate communication with the resident.
Receive request from within the Facility and locate personnel through paging system.
Greet visitors and direct to appropriate office and/or resident room.
Provide directions and information to visitors, guests, residents, sales representatives, etc.
Offer beverages to visitors waiting for administrative personnel, as appropriate.
Ensure guests and visitors abide by existing rules, as directed.
Monitor visitor access and sign-in process.
Receive, sort, and distribute mail and maintain route publications.
Prepare and process correspondence for the Administrator and department directors, as necessary.
Order, receive, and maintain office supplies.
Perform other clerical duties such as filing, photocopying, and collating.
Provide administrative assistance to the Administrative staff.
Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
Operate copier, office machines, etc., as directed.
Perform general secretarial and administrative duties as required or directed by the Administrator in support of the administrative functions of all departments within the Facility.
Accept and perform temporary or long-term assignments to various departments within the Facility, as required by the Administrator.
Maintain an adequate liaison with families and residents.
Maintain a productive working relationship with the medical profession and other health related facilities and organizations.
Maintain a current file and listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor, LPN, or RN.)
Monitor presence and location of sale representatives in the Facility.
Assist in scheduling department working hours, personnel, work assignments, etc., as necessary, or required.
Schedule and participate in departmental meetings, as directed.
Schedule appointments for the administrative staff.
Coordinate staff meetings and maintain minutes of such meetings, as directed.
Assist department directors in the planning, conducting, and scheduling of in-service training classes, on-the-job training, and orientation programs to ensure that current material and programs are continuously provided.
Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain a professional status.
Attend and participate in Facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
Review resident complaints and grievances and make written reports of action taken to the Administrator.
Ensure that residents receive appropriate notices before being discharged or before having their room or roommate changed.
Must adhere to all HIPAA requirements.