System Online Applications WILL NOT Be Accepted. Please Follow The Instructions Under Supplemental Information To Apply.
Colorado's Office of the State Public Defender (OSPD) maintains a reputation as one of the top organizations in the nation specializing in the delivery of indigent criminal defense representation. It operates as an independent agency within the Judicial Branch of Colorado State Government with approximately 870 dedicated and zealous individuals assigned to twenty-one Regional Trial Offices across the state, an Appellate Division, and a centralized Administrative Office.
The mission of the Office of the State Public Defender is to defend and protect the rights,
liberties, and dignity of those accused of crimes who cannot afford to retain counsel. We do so by providing constitutionally and statutorily mandated representation that is effective, zealous, inspired and compassionate.
Our desire is to hire professionals who consistently demonstrate integrity, embrace change and improvement, have a dedication to public service, and who will work to continually raise the bar of the OSPD's performance.
Description of Job
Full time Receptionist position available in the Denver Public Defender's Office. Individual must have strong customer service skills and be patient with and supportive of indigent people charged with crimes. Working environment is fast-paced and has a high volume of telephone calls, clientele, and interruptions. This position will also require accurate and timely data entry into the State's client database for tracking caseloads and statistical information. Ability to multitask and work independently is a must. Start date for this position will be discussed with successful applicant.
GENERAL STATEMENT OF DUTIES
This position provides routine administrative and clerical duties for 6-9 attorneys, opening, updating, and closing files, processing sentence reconsideration paperwork, drafting letters, and filing documents, under the direct supervision of the Office Manager and Supervising and Managing Attorneys. At least one day per week, the person assigned to this post will process client applications in our micro-office located at the courthouse. Each administrative assistant is expected to participate in office-based trainings and consistently acquire experience and expertise in office and court processes, case file management techniques, ethical procedures, and client service principles.
PRIMARY DUTIES AND RESPONSIBILITIES
Exhibits the ability to quickly retain information in a fast-paced environment.
Completes and processes assignments in an accurate and timely manner.
Handles office reception area in a professional, courteous, and compassionate manner. Greets and assists incoming clients, other agency personnel, and co-workers.
Answers busy telephones in a professional and courteous manner, assisting callers to the best of ability. This Involves learning a phone system with multiple lines and voice mail, screening calls, taking messages, greeting clients and referring people to the appropriate person and/or agency.
Learns and operates current case management database system promptly. This may include opening, closing and updating client files in the system.
Understands and implements eligibility guidelines and procedures. Assists clients in completing applications to obtain a public defender and processes those applications according to state and regional office policy.
Processes mail according to office policy.
Understands the closed file policy and organization of closed file room.
Operates office equipment such as copiers, fax machines, personal computers or similar keyboards, sorters, printers, etc.
Performs "court run" activities (e.g. preparing, sorting, and distributing documents to appropriate personnel and/or agencies).
Calendars tasks for attorneys and office as assigned.
Multitasks as needed (e.g. answering phones, processing paperwork, and making copies).
Attends meetings and training as required.
Performs other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
EDUCATION and EXPERIENCE
Graduation from high school or equivalent required.
No prior experience required.
Knowledge of standard office computer programs such as word processing, web-based search programs, and basic spreadsheet programs a plus but not required.
Strong preference for bilingual ability in English and Spanish.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands and fingers and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
It is frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate. Occasionally, handles emergency or crisis situations. Supplemental Information
How to Apply:
Submit rsum and handwritten cover letter Denver.Pubdef@coloradodefenders.us
(no phone calls please):
Agency: Denver Public Defender's Office
Attention: Claudia V. Duran
Address: 1560 Broadway #300
City/State/Zip: Denver, CO 80202
Due to the high volume of applications we receive, we cannot personally respond to each submission. We will notify you by phone and/or email if you are selected for an interview.
State Of Colorado