Lahey Health Behavioral Services is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
Lahey Health Behavioral Services assist patients and families in communities in Greater Boston, the North Shore and the Merrimack Valley. We have assembled a dedicated and compassionate team of colleagues with expertise in multiple issues, including depression, anxiety, trauma, addiction and children's behavioral health disorders.
Lahey Health sees Behavioral Health as integral to the care of individuals as well as to the health of populations at large. We are dedicated to providing the very best care comprehensive care to our community of patients and their loved ones. It is vitally important to our organization to have achieved top-of-class scores in patient satisfaction surveys.
Join our team in pursuit of compassionate, exceptional care by applying today!
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.
T-About the Job
Serves as first line of reception, both on the telephone and in person.
1.Answers switchboard within prescribed number of rings with standard greeting and identification of the organization.
2.Directs calls to proper extensions and/or voice mail or takes messages, as required.
3.Transfers telephone system to and from evening service, retrieving and relaying messages taken by the service.
4.Greets visitors and notifies appropriate staff of their arrival.
5.Collects client payments when payment is required; makes change; codes and issues payment receipt.
6.Complies with cash control procedures including preparation of daily cash receipt log and accuracy and security of cash box.
7.Helps keep reception area neat and clean.
8.Notifies the Manager on duty when there is a problem developing in the milieu/waiting area.
9.Keeps census log up to date and is responsible for getting medical/client charts from the Records Department.
10. On occasion may be asked to assist with general direct care duties.
11. Answers and uses TTY equipment as needed.
12. Remains familiar with AR-PLUS (or current) billing software. Electronically schedules client appointments.
13. Performs typing and other clerical tasks as required.
14. Additional related duties as assigned.
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Manages difficult or emotional client situations; responds promptly to client needs. Focuses on solving conflict, not blaming; maintains confidentiality.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.