Purpose of Position:
The Receptionist will greet our valued customers (on the phone and in person) in a calm, friendly and professional manner inbound / outbound.
Answer all inbound calls with appropriate greeting, either answering questions or transferring to other personnel or voicemail
Mail distribution inbound / outbound
Overnight delivery inbound / outbound (various services) and keep records
Process and package proposals for pick-up and delivery. This includes gathering of necessary materials for enrollment.
Ordering and maintaining office supplies with various vendors. Assist in maintaining / ordering carrier supplies
Photocopying various files including but not limited to: master plan file, brochures, various bulletins, sold cases, etc.
Hosting Assisting before/during/after broker related classes, workshops, meetings held in office building
Check and respond to voice mail frequently throughout the workday
Assist in keeping the office tidy
Maintain the operation of copiers/facsimile/printers, distribute materials accordingly
On-site regular attendance and punctuality are essential functions of the job.
Miscellaneous tasks as assigned
RequirementsKnowledge, Skills & Abilities Required:
Ability to multi-task under pressure: handling several different assignments simultaneously. Ability to prioritize and make changes accordingly, flexibility. Good communication skills handling 40+ phone calls per day.
High School Graduate
Normal sight, hearing, mobility, able to lift and carry and move boxes up to 10 pounds, capable of accessing files / supplies ranging from ground level to 7 feet high. Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment.
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The Word And Brown Companies