Receptionist

About The Republic of Tea

The Republic of Tea, founded in 1992, is dedicated to enriching lives through premium teas, innovation, and education. We strive to create a work culture that embodies our unique "Sip by Sip Rather Than Gulp by Gulp" philosophy and supports our mission to lead a tea revolution. At The Republic of Tea, employees are called "Ministers," our customers are "Citizens," and our sales representatives are "Ambassadors," all contributing to a rich, inclusive community.

Position Summary

We are seeking a warm, professional, and highly organized Receptionist to serve as the initial touchpoint for our Citizens and guests. This role involves maintaining accurate records, facilitating communications, and managing guest concerns with the utmost professionalism. Ideal candidates will have strong customer service experience, keen attention to detail, and the ability to thrive in a collaborative environment.

Key Responsibilities

• Greet and assist visitors, directing them appropriately and ensuring a welcoming experience.
• Answer and route phone calls efficiently, take messages, and provide accurate information to callers.
• Handle incoming and outgoing mail and packages.
• Maintain cleanliness and orderliness of the reception area, ensuring adherence to safety and hygiene standards.
• Organize and manage files, process orders, and respond to customer inquiries.
• Uphold security by monitoring the visitor log and issuing guest passes.
• Perform order entry accurately through various platforms (fax, email, portals).
• Deliver exceptional service via email and chat to resolve issues and promote satisfaction.
• Review pending orders, manage reports, and handle specific customer requests.
• Assist with additional projects as needed and adhere to company policies and instructions.

Minimum Requirements

• High school diploma or equivalent.
• At least 1 year of relevant work experience.
• Friendly, engaging personality and polished appearance.
• Strong organizational skills and ability to work independently.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to learn and use internal systems effectively.

Preferred Qualifications

• Associate degree or related field training.
• Experience in a call center environment.
• Familiarity with platforms such as Zendesk and Sage X3.
• More than 2 years of experience in similar roles.

Core Competencies

• Attention to detail and ability to work under pressure.
• Multitasking and analytical skills.
• Urgency in task completion and accuracy in execution.

Why Join The Republic of Tea?

Be part of a company that values integrity, collaboration, and continuous learning. We offer a supportive and enriching environment where you can contribute to a mission-driven team passionate about quality and customer satisfaction.

Application Process

Submit your resume and a cover letter detailing your customer service experience and why you would be an excellent fit for The Republic of Tea.