Receptionist

Department of Health and Human Services (DHHS)

Customer Representative Associate II

Opening Date: April 23, 2024

Closing Date: May 6, 2024

Job Class Code: 6598

Grade: 13 (Admin Services)

Salary: $16.80/hourly - $23.25/hourly

Position Number: 02022-5431

Location: Lewiston

Core Responsibilities:

This position's primary role is the receptionist for the Lewiston District Office. The position directly assists customers through effective public relations skills in order to meet their needs. This position provides office and administrative support with responsibilities that include, but are not limited to:

• Receiving and greeting visitors, determining needs, and routing to the appropriate divisional office/resource;

• Assisting customers with telelanguage access and/or video remote interpreting services;

• Entering and maintaining walk-in traffic via an electronic database;

• Examining documents/information, determining facts, detecting errors and irregularities, and taking action, as authorized;

• Creating and using varied correspondence formats and composing standard business correspondence;

• De-escalating and resolving minor concerns as they arise

Minimum Qualifications:

To qualify, your background must include training, education, or experience in office and administrative support work.

The background of well-qualified candidate will demonstrate experience in the following areas:

1.Skilled in the use of standard workplace equipment and applications (MS Word, EXCEL, Outlook, SharePoint, etc.).

2.Prior experience performing a broad range of administrative duties.

3.Prior experience working with customer service which involves direct face-to-face contact with clients.

Please submit a cover letter addressing your skills and/or prior experience with the areas above.

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

District Operations is a statewide unit within the DHHS Division of Facilities Management that coordinates facility operations, performs diverse administrative functions and provides clerical support services to the Department. This recruitment is being conducted for a current vacancy located in Lewiston.

Application Information:

Please submit all documents or files in PDF format.

For additional information about this position please contact Kristen Phelps, Business Manager at 207-795-4434, or by email at email at kristen.phelps@maine.gov . To apply, please upload a recent resume and cover letter addressing each of the three required skills/experience areas above. To request a paper application, please contact Ashley Smith at Ashley.Smith@Maine.gov.