Peninsula Care & Rehabilitation Center is a 120-bed skilled nursing facility located in the historical town of Tarpon Springs, Florida, home of the famous Sponge Docks. Designed with the patients in mind, the building encompasses a beautifully landscaped courtyard. Peninsula Care & Rehab offers a comprehensive approach to healthcare and offers a wide spectrum of services that include inpatient therapy (physical, occupational and speech), round the clock skilled nursing care, outpatient therapy, a wound care program, cardiac care, diabetic care, short-term respite care, long-term care, and a wide range of scheduled daily activities. The quality of life of our patients is further enhanced with cable and bedside phones provided in every room, a facility chaplain, inter-facility events such as the Senior Olympics, and Friday afternoon Happy Hour.
Essential Duties and Responsibilities:
Answer telephones or switchboard during scheduled shift.
Ensure phone calls are redirected to appropriate Stakeholder or department.
Transfer callers to appropriate voicemail when Stakeholder is unavailable.
Provide callers with information about the facility, such as, address, directions, fax numbers, facility/Company website and other related information.
Receive, sort and forward incoming mail.
Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
High school diploma or GED required or equivalent related work experience.
Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
Excellent phone etiquette skills required.
Effective verbal and written English communication skills.
Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
Highest level of professionalism with the ability to maintain confidentiality.
Signature HealthCARE strives to be pioneers in total rewards to ensure that we can attract the very best talent. We offer all of the expected health and wellness benefits. Please inquire about the details so we can share what more is offered in your market.
A growing number of SHC centers are earning Five-Star ratings from the Centers for Medicare and Medicaid Services. We were also named one of Modern Healthcare's "Best Places to Work" three times! Our culture is unparalleled and founded on three pillars: Learning, Spirituality, and Innovation. Recently, we achieved number #3 ranking under Large Companies for Best Workplaces for Aging Services in recent news!
Signature HealthCARE is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran and other protected categories.