Receptionist

Summary/Objective

The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

Essential Functions

• Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner

• Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers

• Offers to take messages or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available

• Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived

• Obtains and records demographic information about each customer, using dealership sales control system

• Hands out brochures and other information to visitors to dealership

• Answers basic customer inquiries and refers more complex inquires to the appropriate person

• Greets customers in the service department during morning rush hour and obtains basic customer information

• Serves as clerical and administrative back-up

• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.