Under the direction of the Practice Manager and/or Lead Receptionist, greets, instructs and informs patients in completion of appropriate forms, HIPAA Notice of Privacy practices, waiting times, and answers non-medical questions. Checks patients in/out, verifies demographic and health plan information and accurately enters it into EPIC, collects payments, and may schedule patient appointments. Directs other visitors and informs staff when visitors arrive for appointments. Performs office duties as directed including answering phones, taking messages, opening mail, assisting in retrieval of medical charts, chart preparation, charge entry, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Acknowledges and welcomes patients and visitors.
Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc.
Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures.
As directed, conveys information to patients and/or visitors.
Assistants or calls for assistance with patients with ambulatory difficulties.
Obtains registration information from patient for input into EPIC.
Verifies and/or updates demographic and health plan information.
Checks patients in and out of clinic.
Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
Schedules appointments into EPIC according to Practice protocol.
Conveys schedule changes to appropriate staff.
Reviews next day's schedules and as directed, prints out physician schedules in advance of visits.
May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing.
Pulls patient charts, files information correctly info patient charts, and maintains filing system.
Prepares charts to clinic and/or Practice specifications.
Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC.
Balances daily cash and collections.
Ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate Identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
Understands limits of responsibility by not providing medical advice to patients.
Performs all other duties/responsibilities as assigned
Travel to other locations as needed
KNOWLEDGE SKILLS AND ABILITIES:
Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology.
Able to type a minimum of 30 wpm strongly preferred
EDUCATION and / or CERTIFICATION/LICENSURE:
High school diploma or GED
Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
Organization: Able to provide order and structure to daily processes and work environment.
Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
ABOUT DUPAGE MEDICAL GROUP
Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. DuPage Medical Group is the largest independent, multi-specialty physician group in the state, providing physician-directed healthcare focused on quality, efficiency and access. Our team is comprised of more than 600 experienced physicians and 4,000 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day. We seek candidates who can help fulfill our mission to enhance the well-being of the patients we serve by providing the highest quality medical care available.
Dupage Medical Group