Receptionist - Medical Office

Employment Type:

Full time

Shift:

Day Shift

Description:

Why Saint Joseph Health System?

• Saint Joseph Health System is a not-for-profit, multi-hospital health system located in North Central Indiana.

Our system includes:

• 254-bed acute-care hospital at the Mishawaka Medical Center

• 58-bed acute-care hospital at the Plymouth Medical Center

• More than 85 providers in the Saint Joseph Physician Network

What we offer:

• Competitive compensation and benefits packages including medical, dental and vision coverage.

• Retirement savings account with employer match

• Generous paid time off programs

• Employee referral incentive program

• Tuition/professional development reimbursement

• Nursing Scholarship opportunities

JOB SUMMARY

• Performs clerical, reception, scheduling and patient financial account functions in the ambulatory care setting. Assists in coordinating primary health care services to a large outpatient client population.

JOB DUTIES

• Actively demonstrates the organization's mission and core values, and conducts oneself at all times in a manner consistent with these values.

• Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information.

• Greets patients and other visitors arriving for appointments, and notifies the appropriate associate(s), or directs the patient/visitor to appropriate service or facility. Must be able to communicate via telephone and in person in a professional, courteous, friendly, and non-intimidating manner.

• Obtains, verifies, and enters patient information into Medical Practice Software and/or Electronic Medical Record. Insures the accuracy of all entries.

• Performs telephone reception duties, answers routine questions, takes messages and refers calls to the appropriate associate(s) per individual ambulatory care setting policies and procedures.

• Schedules, reschedules and cancels patient office visits as determined by physician preference and specific ambulatory care setting procedures. May include scheduling of referral tests and procedures ordered by the physician.

• Depending on the ambulatory care office, assures all records are available to the physician for phone messages, and prepares patient medical record for office visit.

• Performs basic filing, scanning and photocopying duties.

• Depending on the ambulatory care office, may be required to verify and enter charges, collect and post payments, balance daily charges, prepare daily deposit, and close down the computer.

• Manages flow of paperwork through the registration process. Assures that patients are kept informed of appointment time delays.

• Knowledgeable of third party payer policies and procedures, documentation requirements, and patient instruction procedures.

• Maintains knowledge and skills of front office operations in order to assist as necessary with reception, medical records, scheduling, and billing functions. 13. Maintains a good rapport and cooperative working relationship with all members of the medical office, other medical offices, hospital services, and community agencies.

• Maintains technological competencies, organization, and neatness in the work area. Completes all mandatory in-services in required timeframe. Regularly assists co-workers as needed. Utilizes resources in a manner which reflects an understanding of proper stewardship.

• Performs other duties consistent with purpose of job as directed.

• Must be tactful in handling patient problems often of a highly personal and confidential nature.

• Must be able to maintain composure during frustrating interpersonal situations.

• Sustained mental attention required.

• Works under direct supervision, but requires independent thinking and only unusual problems proceeding to the highest level.

• Ability to adjust communication skills to the level of the patient.

• Complete the checklist below to identify physical and sensory requirements, and environmental settings.

• May need to occasionally travel to other SJPN locations within the three county area.

• Assigned hours within your shift, starting time, or days of work are subject to change based on departmental and/or organizational needs.

JOB SPECIFICATIONS AND CORE COMPETENCIES

Education: High school graduate or equivalent is preferred. Previous training in general medical office skills and procedures preferred. Proficient and knowledgeable of medical terminology is preferred, but not required.

Licensure: None.

Experience: One to two years of experience in an ambulatory care setting is preferred. Experience may include cashier, basic account posting, billing, filing, reception, telephone, or computer operations.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.