Provide support to the department/site ensuring quality service through timely and courteous assistance. Provide service support to patients who request our care.
Support phone center, front desk duties and check-in responsibilities either in a permanent or rotating manner. Answer calls in a timely, pleasant and professional manner, document service requests, schedule appointments according to provider rules and guidelines, confer with patient to obtain and confirm pertinent billing and demographic information, accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner. High School education or equivalent, 6 months related experience and basic computer skills preferred. Strong verbal and written communication, human relations sensitivity, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate keyboarding skills, comfort in asking patients for co pays and race collection, ability to promote and maintain good patient relations and patient confidentiality.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
The OrganizationAt Park Nicollet you're part of something bigger. We're a member of the HealthPartners organization, an award-winning integrated health care system comprised of several organizations.
HealthPartners includes a team of 21,000 people dedicated to making a difference for our members, patients and the community. Whether you want to work in direct patient care, or support those who do, you will find a vast variety of job opportunities. Here, your contributions help to improve lives and impact health care for the better.
If you want to make a difference, we want you on our team.Park Nicollet Mission, Vision and ValuesMission: Our mission is to improve health and well-being in partnership with our members, patients and community.Vision: Health as it could be, affordability as it must be, through relationships built on trust.Values:Excellence We strive for the best results and always look for ways to improve.Compassion We care and show empathy and respect for each person.Partnership We are strongest when we work together and with those we serve.Integrity We are open and honest, and we keep our commitments.What makes us unique?At Park Nicollet, we never forget why we're here.
Your health and well-being is our top priority and is at the forefront of everything we do. We believe outstanding health care is delivered when we merge the science and intellect of medicine with the compassion, spirit and humanity of our hearts. We refer to this as "Head + Heart, Together," and it exists to inspire constant improvement and lasting success.
We achieve this by partnering with patients and families in everything from care decisions to service and facility design. As we work together as a unified team, we engage patients, families and the community, and put them at the center of everything we do.To learn more about our organization, including our award winning care, please visit our website at www.parknicollet.com.
Park Nicollet Health Services