Receptionist

Lowell Community Health Center Lowell , MA 01850

Posted 6 days ago

The Receptionist will provide clerical support to the Pediatric Medicine department, demonstrating the knowledge, skills and attitude for excellence in customer service. The successful candidate will possess: attention to detail, flexibility, cultural sensitivity in a diverse environment, and the ability to work as a valued team member in two fast-paced clinical settings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides clerical support to Pediatric Nurse Managers, nurses, medical assistant, and staff, including:

  • Knowledge of and adherence to HIPAA regulations regarding private health information

  • Greet incoming patients

  • Answer and transfer incoming calls on a multi-line phone

  • Notify triage nurse of walk-patients

  • Verify patients pharmacy

  • Schedule, cancel and reschedule appointments as needed

  • Cover Check in and Check out desks, including acknowledging patients' arrival and scheduling follow-up appointments at check-out

  • Send no-show letters for missed appointments as per Lowell CHC policy

  • Photocopy, fax, scan and email documents as needed

  • Sort and distribute mail and faxes to appropriate provider and staff

  • Other duties as assigned

  • Actions, Telephone, and ecounters

Requirements:

Education:

High school graduate or GED required

Experience:

At least one year experience in a clerical office/business environment is required. Experience in a healthcare setting is desirable. Position requires some evening and may require weekend hours.

Language Skills:

Bilingual English/Spanish preferred.

Other Job Information (if applicable): This position will be scheduled for two evenings per week until 8 pm and rotating Saturdays. Work Schedule Needs to be available 2 eves a week and rotating saturdays


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Receptionist

Lowell Community Health Center