The Receptionist will provide clerical support to the Pediatric Medicine department, demonstrating the knowledge, skills and attitude for excellence in customer service. The successful candidate will possess: attention to detail, flexibility, cultural sensitivity in a diverse environment, and the ability to work as a valued team member in two fast-paced clinical settings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides clerical support to Pediatric Nurse Managers, nurses, medical assistant, and staff, including:
Knowledge of and adherence to HIPAA regulations regarding private health information
Greet incoming patients
Answer and transfer incoming calls on a multi-line phone
Notify triage nurse of walk-patients
Verify patients pharmacy
Schedule, cancel and reschedule appointments as needed
Cover Check in and Check out desks, including acknowledging patients' arrival and scheduling follow-up appointments at check-out
Send no-show letters for missed appointments as per Lowell CHC policy
Photocopy, fax, scan and email documents as needed
Sort and distribute mail and faxes to appropriate provider and staff
Other duties as assigned
Actions, Telephone, and ecounters
High school graduate or GED required
At least one year experience in a clerical office/business environment is required. Experience in a healthcare setting is desirable. Position requires some evening and may require weekend hours.
Bilingual English/Spanish preferred.
Other Job Information (if applicable): This position will be scheduled for two evenings per week until 8 pm and rotating Saturdays. Work Schedule Needs to be available 2 eves a week and rotating saturdays
Lowell Community Health Center