Under general supervision of the Manager Volunteer Services and within hospital and department policies and procedures greets assists and directs visitors patients and other callers/visitors to the hospital waiting areas. Interacts with hospital staff to provide patient care status updates.
Greets and assists visitors and patients. Assists and directs to various locations in the hospital and/or building; calls for an escort when necessary.
Carefully reads patient paperwork to ensure patient is directed appropriately. Ensures patient paperwork is accurate; notifies appropriate department if discrepancy is found.
Interacts with clinical staff in an effort to keep family/caregiver informed of the progress of procedures. Reacts appropriately to unexpected or less than optimal patient outcomes with empathy and compassion and contacts the Interfaith Chaplain or Social Worker to support the family/caregiver.
Answers telephone and uses appropriate telephone techniques and proper identification.
Maintains accurate paperwork system designating patient with similar or identical names; keeps hourly record of all surgical procedures in progress as well as patient status.
Provides clear directions and assistance to patients and visitors including directions for parking wheelchair assistance and locations of telephones rest rooms and hospital departments. Provides room numbers of patients.
Assists patients and families to coordinate transportation including obtaining taxi cabs.
Photocopies materials as needed performs clerical functions.
Preserves and protects confidentiality of information.
Attends in-service and educational programs. Attends and participates in-staff meetings.
Assists in care and maintenance of department equipment and supplies.
Maintains established department policies procedures objectives quality assurance safety and environmental control.
Performs other related duties as required.
High School diploma or equivalent.
Basic knowledge of computer keyboard.
Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging process human development stages and cultural patterns in each step of the care process.
Demonstrated ability to interact with patients visitors and all levels of hospital staff.
Demonstrated interpersonal skills including empathy compassion warmth and kindness.
Familiar with medical terminology.
Three to four months of related experience including on-the-job training to become familiar with the hospital campus department services and procedures specific to areas served.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Requires standing bending and sitting.
Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.
While most duties are performed in an office environment incumbent is exposed to patient-care environment.
Any risk of exposure to contagious or noxious elements is minimized by adherence to safety procedures and protocols.
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.
Location: The Miriam Hospital USA:RI:Providence
Work Type: Part Time