Receptionist

Receptionist

General Description

This full-time position, under the supervision of the Director of Operations, is responsible for the telephone system, handling receptionist duties, some typing and/or word-processing and other basic clerical support duties. Additional job responsibilities include:

• Answering incoming telephone calls and transferring calls as needed;

• Maintaining resident accountability outside the facility by accurately recording incoming phone calls and alerting management when contract compliance is not met;

• Recording clear, complete, accurate and concise telephone messages/information;

• Operating office equipment such as a computer and facsimile;

• Participating in mandatory training and staff development sessions; and

• Performing other work related duties as directed by the Director of Operations

Knowledge of:

Modern office principles and protocol; Modern office equipment including computer; Word Processing software.

Ability to:

• Communicate effectively with all levels in the organization;

• Project a professional image for the company;

• Learn and implement contract requirements regarding community corrections and accountability;

• Maintain acceptable attendance;

• Manage time and prioritize activities to meet the responsibilities and duties of this position;

• Give attention to detail and follow-through;

• Establish and maintain working relationships with co-workers, contracting agencies, and vendors;

• Be flexible enough to meet unexpected job related schedules;

• Meet contract agency clearance requirements; and

• Execute all duties in accordance with this job description.

Academic and Work Experience:

This position requires a high school diploma (or equivalent) with advanced office training, and at least two years of satisfactory performance in a similar role. Must have excellent verbal communication skills, demonstrate customer service and phone etiquette and be detail oriented.