Receptionist

Job Title: Receptionist

Department: Franchise Operations

Monday-Friday 8am-5pm

Summary

The Receptionist will greet, assist and provide direction and information to clients, visitors and other guests of the organization.

Essential Duties and Responsibilities:

• Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts him or her to their appropriate location.

• Answers, screens and directs phone calls to staff.

• Receives mail, documents, packages and courier deliveries and delivers or distributes them.

• Operate office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

• Performs administrative and clerical support tasks.

• Stock break room and office supplies.

• Responsible for adherence of the Building Security Policy with the creation of badges/building access cards.

• Assist the Franchise Department with training classes (table tents, food orders, etc.).

• Complete PI's for Franchisees.

• New hire tasks (name plates, alarm codes, etc.)

• Pay company invoices through WebNow.

• Administration duties for the company Staples, Amazon and FedEx accounts.

• Sorts incoming mail and delivers to the appropriate department or individual; processes outgoing mail.

• Scan mail for offsite departments (Invoices, Credit Disputes, Subpoenas and Tax Forms).

• Perform other duties as assigned.

Supervisor Responsibilities:

This position has no supervision responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Professional Judgment

• Able to evaluate content without personal bias or opinion; If in doubt, consults team members or manager for direction or clarification; Maintains confidentiality of results.

• Critical Thinking

• Takes an inquisitive approach to reviews and processes; Can research problems for root cause; Can review monitoring results for trends and opportunities.

• Interpersonal Skills- Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new thing

• Oral Communication- Can present material clearly in a meeting environment to multiple levels of management.

• Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data efficiently.

• Teamwork- Contributes a positive team environment; Collaborates with team members on questions and projects as needed.

• Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Education and Experience

• High school diploma or equivalent required.

• Three years previous relevant experience is preferred but not required.

• Excellent organizational skills, clear written and oral communication skills, ability to interact with all levels of management and computer literate.

Technical Skills

• Microsoft Office; Google Business Suite; Discover (internal candidates).

Physical Requirements

• Prolonged periods of sitting at a desk; occasionally required to stand.

• Must be able to lift up to 25 pounds at times.

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