Receptionist I

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Receptionist: Performs routine work operating a telephone switchboard or console and performing receptionist duties.

Work involves placing, answering, and transferring local and long-distance calls; receiving visitors, and providing general information. Ability to work harmoniously with individuals, their families and staff. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. May be required to work extended hours until adequately relieved by on-coming switchboard employee; may be required to come in early from time to time to provide adequate switchboard coverage; may have to work alone; and fulfill and perform other job duties as assigned.

Hours: Saturday/Sunday 8:00am-4:00pm; Monday

• Friday 6am-2pm/2pm-10pm. May need to work some overtime and holidays.
  
  Shift may vary based on the needs of the facility. Essential Job Functions:

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. Must communicate well and speak clearly.

Ability to react quickly and calmly in emergency situations. Provide exceptional customer service. Answers and transfers calls coming into switchboard console.

Respond as required to all medical, fire and weather emergencies. Act as receptionist and provide assistance to general public. Relays all necessary information by e-mail, telephone, and pager communication systems to all support staff involved in any receipt of messages.

Demonstrate responsive attitude in dealing with public. Assist parents/guardians in attaining information and passes. Distribute to staff and client lost funds, when report monies lost from vending machines.

Assist applicants with applications and distribute applications as appropriate. Log all TEX-AN (TEX-AN - which stand for Texas Agency Network) and long distance calls put through switchboard. Complete fire drill and medical emergency reports and paperwork associated with shift.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Provide clerical support to Security and Risk Manager as needed. Knowledge Skills Abilities:

Work experience as a switchboard or console operator, or as a receptionist, experience in handling of money, able to work a flexible schedule, working knowledge of Microsoft Office to include Word, Excel and Outlook, adding machine, fax machine, printer/copier and other office machinery. Registration or Licensure Requirements:

None Initial Selection Criteria:

Graduation from an accredited high school or GED.

Work experience as a switchboard and receptionist.

Some work experience in handling of money. Able to work hours other than 8-5.

Experience in providing exceptional customer service.

Clerical and computer experience. Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/ Entities.

Males between the ages of 18 - 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. MOS Code:

There are no Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For additional information see the Texas State Auditor's Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form

• Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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