Receptionist - Health Services

Receptionist - Health Services

Salary: $18/Hour

Benefits: Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details at www.duq.edu/benefits

Location: Health Sciences

Position Status: Full-time (9 month position)

Hours: Varied

Position Number: 000216/30-411

FLSA Status: Non-exempt

POSITION SUMMARY:

The purpose of this position is to serve as a forward-facing employee whom the students first see upon entering Health Services. This position has the primary role of greeting students and answering student phone calls in order for them to be evaluated at Health Services by a healthcare provider.

DUTIES AND RESPONSIBILITIES:

Answers incoming phone calls and create a record of each call in Practice Management.

Assesses seriousness of situation as able and escalate emergencies to Triage Nurse.

Monitors doorbell/intercom.

Speaks to incoming students/customers/staff. Allow access and/or direct them appropriately.

Ensures there is an adequate supply of masks, hand sanitizer, and clean pens at check-in kiosks.

Assists with patient check-in/provide mask if needed.

Schedules visits per protocol for Vaccinations/TB testing.

Retrieves, opens and organizes Incoming mail/packages daily.

Processes payments at window for visits and OTC medications.

Ensures that charges in Clover and Medicat balance and are processed correctly.

Ensure that patient understands process if they have a UPMC prescription to pick up later in the day

Ensure that all front office paperwork is printed and filed per procedures

Receive student prescription deliveries from UPMC. Check-in and file per established procedure

Distribute prescriptions to students

Obtain patient's signature on the appropriate document.

Update the logbook with the date, time and your initials.

Enters the transaction in Medicat (EMR).

Receives Health Services stocked medication deliveries.

Unpacks contents and refrigerate if needed.

Scans record to patient's chart.

Scans DUPS reports into EMR after reviewed by Director.

Scans Immunization waivers into EMR after approved by Director.

Checks copier throughout the day for incoming faxes and distribute/scan to electronic medical record (EMR).

Fax's records and forms as needed.

Scans paper records into EMR.

Checks department/ copier's paper supply and restock if needed.

Checks supply of department's paper forms and restock as needed.

Delivers deposit envelopes to Cashier's Office.

Health Insurance Verification for each visit

Scanning copy of Insurance Card into Electronic Medical Record (EMR)

Updating Health Insurance information in EMR

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

High School Diploma or Associate's Degree and 1-5 years of experience.

Preferred qualifications:

Customer service training/experience.

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:

Commitment to the University's values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University's Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).

Ability to establish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.

APPLICATION INSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact information for three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.