Receptionist

"People we serve come from all walks of life and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse, and every team member feels that they belong."

Ideal candidates for Hamilton County Developmental Disabilities Services:

• Have a passion for improving others' lives, demonstrated through superior customer service.

• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community.

• Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation.

Benefits at Hamilton County Developmental Disabilities Services:

• 36.25 hour work week, full-time role. Hourly position paid bi-weekly.

• One week of paid vacation and 15 sick days immediately allocated upon hire. 3 personal days provided per year, prorated with employee start date. Starting vacation accrual of 3 weeks per year. Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.

• Starting salary range, determined by formula accounting for years of experience: $35,815.00 (base rate) to $44,768.00 (10 years of experience performing this same job or job with primarily the same duties.)

• Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!

• Ohio Public Employee's Retirement System which includes a 10% employee contribution and a 14% employer contribution.

Receptionist

A day in the life of a Receptionist begins promptly at 8:00 AM, in-person at our Support Center office building. Your day will include answering all phone calls to our main line between 8:00 AM and 3:15 PM and either assisting callers or transferring them to the appropriate staff member. You will use a laptop and Bluetooth headset to manage all calls through our Zoom Phone system. During these hours, you will also greet and direct visitors, notify staff of appointments, monitor conference room activity, accept deliveries, distribute mail, and keep the lobby in good order. You will maintain logs of visitors and callers to track trends. Between calls and visitors, you will assist with various administrative tasks for the Community Relations team, such as maintaining volunteer signups using shared Excel files, sorting materials for events, entering data, and daily monitoring shared mailboxes.

Job Duties (Summary):

• Reports to an agency location every weekday 8:00 am to 315 pm, with the exception of agency observed holidays, approved leave, etc. Manages multiple line phone system (answers and forwards incoming phone calls), determines caller needs and connects them with appropriate resources, greets and welcomes guests in a courteous and professional manner, notifies staff of appointments, reserves conference rooms and verifies daily meetings (via Meetings intranet application), maintains security by following procedures and controlling access (verifying visitor appointments, monitoring visitor logbook etc.), accepts deliveries and packages, sorts and distributes mail.

• Performs various clerical duties in support of the Community Relations Team such as organizing supplies for events, sorting publications, and updating website or newsletter content.

• Logs and tracks relevant metrics on inquiries received; Regularly promotes satisfaction surveys to callers.

• Performs other duties as required or assigned.

Requirements:

• High school diploma.

• Six (6) months experience in routine clerical and administrative functions.

• Must be able to pass criminal background checks and various abuser registry checks

Work Location:

On site at the HCDDS Support Center located at: 1520 Madison Road Cincinnati, Ohio 45206.

Deadline to Apply:

May 21st, 2024 at midnight.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.