Receptionist

JOB SUMMARY

Greets visitors, patients and associates entering the Good Shepherd facility. Provides customer service to all who enter the building. Provides assistance with all transportation needs of our patients.

ESSENTIAL FUNCTIONS

COMPLETES PRIMARY CUSTOMERS' PURPOSE FOR ENTERING THE FACILITY

By addressing their needs and directing them to their proper destination.

By receiving faxed trip requests and passing onto transportation service provider.

By answering phones and scheduling trips with transportation service provider.

By processing trip changes by canceling trips and rebooking with transportation service provider.

By working with all Good Shepherd departments on the Allentown and Bethlehem campuses handling customer service requests, such as answering questions relating to trips and changes in scheduling.

By constantly communicating with the dispatch department of transportation service provider.

FACILITATE TELEPHONE CALLS MADE TO THE FACILITY'S MAIN TELEPHONE NUMBERS

By directing calls to their proper destination.

MAINTAINS SAFE AND HEALTHY WORK ENVIRONMENT WITHIN THE FACILITY

By assisting with coordinating all code calls and other alarm messages, keeping up-to-date emergency numbers, department directories, key personnel directories as well as a directory of all patient room numbers and telephone extensions.

DISTRIBUTES INFORMATION

By routing mail and memos to the proper recipient and utilizing the Hospital's computer systems.

CONTRIBUTES TO A POSITIVE WORK ENVIRONMENT

By addressing work duties and concerns of customers in an effective and positive manner.

CONTRIBUTES TO TEAM EFFORT

By accomplishing related results as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma required

Work Experience

2-4 years of experience as a receptionist preferred

Licenses / Certifications

N/A