Currently the position is to answer telephones, process incoming and outgoing mail, mail literature as requested, filing, and assist the Customer Service Manager with departmental tasks.
Experience and Educational Requirements
Answer telephones and direct calls to appropriate individual.
Greet visitors to the facility and ensure that individuals admitted are handled per C-TPAT procedures.
Open and distribute incoming daily mail.
Process outgoing mail.
Maintain closed order file.
Maintain system data files as required.
Process or distribute incoming emails to appropriate project folders.
Respond and research follow up requests for quotes and purchase orders.
Develop techniques to improve procedures.
Train other employees as requested.
Must comply with all current ISO Quality and Work Instructions for job, all Company Safety rules, and all other Company rules, policies and procedures.
Assess each situation and do not perform any tasks which s/he feels is unsafe, on which s/he has not received training, or engage in any unsafe work practices. Report any unsafe condition to his/her manager.
Read and understand supporting documentation for the work area.
Perform other tasks as requested.