Receptionist FT

Who we are:

The Village is one of the region's leading non-profit human service organizations. We provide behavioral health and other community services across North Dakota and Minnesota. It's a place where you can build a career and help people at the same time.

What we are looking for:

Looking for a talented and friendly individual to join our team as a client service specialist! As a key member of our office staff, you'll be responsible for providing top-notch service to our patients both over the phone and in person. Experience with healthcare office operations is a plus but not required - we're willing to train the right candidate!

As a client service specialist, you'll need to be a multitasking expert with excellent communication skills. Duties will include answering phones, scheduling appointments, managing patient records, and providing administrative support to our healthcare professionals. Other duties will include setting up client files, mailing out (hardcopy or electronically) client intake packets, provide eligibility specialist 3rd party information obtained at phone intake. Complete daily file management, including but not limited to - photocopy, attach appropriate faxed documents, enter assessment scores, send follow-up letters, complete tracking sheets in file, input demographics, and process case closings and send closing letters, as well as any other tasks assigned by leadership staff.

We offer flexible working hours, opportunities for career advancement, and a supportive work environment. We understand the importance of work-life balance, and we strive to provide our employees with the flexibility they need to succeed. Monday-Thursday from 7:45 AM to 4:45 PM and Friday's from 8 AM to 5 PM with being open to flexibility.

Qualifications:

• High school diploma or equivalent

• Prior administrative or clerical experience preferred

• Proficient with Microsoft Office Suite (Word, PowerPoint, and Excel)

• A highly organized multi-tasker who works well in a fast-paced environment

• Excellent organizational, time management, and communication skills

• The ability to work independently with a problem-solving mindset.

• Willingness to learn and grow with the company.

• Possess excellent interpersonal, time management, prioritization, and communication skills.

• Ability to make informed decisions that affect clinicians, their clients, and the agency as it pertains to customer service and reimbursement.

• Ability to work independently, functions as a team member, take direction from supervisor and work with several professionals.

What we offer:

• Medical Insurance for you & your family partially paid by The Village

• Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.

• 100% 403(b) Retirement Match up to 5% at starting!

• Voluntary Insurances including, dental, vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey.

• Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.

• 8 to 9 Paid holidays

• Starting Paid Time Off (PTO) of 13 days/year.

If you feel that this position would be a great fit for you, please fill out our 3-minute mobile-friendly application so that we can review your information. We look forward to meeting you!

The Village Family Service Center is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Must pass criminal background check.