Receptionist Front Desk Screener

Banner Health Phoenix , AZ 85002

Posted 1 month ago

Primary City/State:

Phoenix, Arizona

Department Name:

Volunteer Svcs-Hosp

Work Shift:


Job Category:

Administrative Services

Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people - and the hats they wear - who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.

This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. You will be the first face of Banner Estrella Medical Center and manage the flow of hundreds of guests into the facility providing information and direction to patient rooms, meeting rooms, registration areas, Surgery or Imaging waiting areas. This position provides quality customer service and may also answer phones.

Customer service expertise is essential. Computer skills needed. Bilingual preferred.

This position is 24 hours a week, 5:00AM - 1:30PM, and does include rotating weekends and some holidays.

You will enjoy a fantastic benefits package as a part time employee!

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Banner Estrella Medical Center is a 305-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more.

In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.


This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.


1.Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

2.Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.

3.In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

4.May answer phones, transfer calls , take messages, and relay messages and information as needed.

5.May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.

6.Performs functions within established parameters. Customers include patients, families, and the community at large.


High school diploma/GED or equivalent working knowledge.

Must have good interpersonal communication and display compassion in stressful situations.


Additional related education and/or experience preferred.

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Receptionist Front Desk Screener

Banner Health