Receptionist

Title: Receptionist- Full Time

Reports To: Sr. Facility Manager

Department: Facilities

Location: Cincinnati, OH

Position Status: Hourly Non-Exempt

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

Job Summary:

Receptionists are a vital member of staff in any company. They are the first impression walking into our office and first point of contact. A Receptionist also maintains security by logging all visitors and possibly issuing visitor pass while answering incoming phone calls. This person must be a multi-tasker comfortable with high volume phone and visitor traffic. Must have a pleasant disposition and work well with others. Works with many departments in assisting with administrative duties including A/P and HR. Must be comfortable with multiple phone lines, outlook, excel and word.

What You'll Do:

• Answer high volume of calls daily.
• Greet all visitors, offer beverages, provide a warm reception.
• Allow entry for employees with badge access.
• Ensure everyone has a badge.
• Process daily USPS mail and packages.
• Transfer sales calls, customer calls, and service request calls to proper operations personnel using proper protocol.
• Provide basic assistance to third party vendors who call in.
• Announce and help with scheduling weekly lunch for the company, help office manager make sure the coffee is always flowing.
• Receive and dispatch deliveries, sign for the company as necessary.
• Process weekly check run for Accounting/Billing Departments.
• Take and ensure messages are passed to the appropriate staff member on a timely basis via phone transfer or email.
• Work with other departments such as Office Manager, Provider Team, Billing/Accounting, Marketing and Sales Teams.
• Responsible for ensuring every call is answered and delivered.
• Responsible for answering the claims emails and mailed notices.
• Ensure the desk is not left vacant.
• May post birthday notices and other similar notes on internal company social media.
• Additional duties assigned at management discretion.

What You Need:

• 1-2 years of receptionist experience.
• HS Diploma or GED required.
• Strong working knowledge of Microsoft Office applications- Excel, Word, PowerPoint, and Outlook (Embraces technology).
• Attention to detail.
• Exceptional multi-tasker.
• Excellent communication skills.
• Courteous and friendly.
• Strong customer service skills.
• Sorting and distributing mail.
• Ability to handle upset callers and be empathetic and calm.
• Confident in handling callers and their inquiries.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

What You'll Get:

At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.