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Receptionist
Divisions, Inc.
Cincinnati , OH 45201
Posted 1 week ago
Title: Receptionist- Full Time
Reports To: Sr. Facility Manager
Department: Facilities
Location: Cincinnati, OH
Position Status: Hourly Non-Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
Receptionists are a vital member of staff in any company. They are the first impression walking into our office and first point of contact. A Receptionist also maintains security by logging all visitors and possibly issuing visitor pass while answering incoming phone calls. This person must be a multi-tasker comfortable with high volume phone and visitor traffic. Must have a pleasant disposition and work well with others. Works with many departments in assisting with administrative duties including A/P and HR. Must be comfortable with multiple phone lines, outlook, excel and word.
What You'll Do:
- Answer high volume of calls daily.
- Greet all visitors, offer beverages, provide a warm reception.
- Allow entry for employees with badge access.
- Ensure everyone has a badge.
- Process daily USPS mail and packages.
- Transfer sales calls, customer calls, and service request calls to proper operations personnel using proper protocol.
- Provide basic assistance to third party vendors who call in.
- Announce and help with scheduling weekly lunch for the company, help office manager make sure the coffee is always flowing.
- Receive and dispatch deliveries, sign for the company as necessary.
- Process weekly check run for Accounting/Billing Departments.
- Take and ensure messages are passed to the appropriate staff member on a timely basis via phone transfer or email.
- Work with other departments such as Office Manager, Provider Team, Billing/Accounting, Marketing and Sales Teams.
- Responsible for ensuring every call is answered and delivered.
- Responsible for answering the claims emails and mailed notices.
- Ensure the desk is not left vacant.
- May post birthday notices and other similar notes on internal company social media.
- Additional duties assigned at management discretion.
What You Need:
- 1-2 years of receptionist experience.
- HS Diploma or GED required.
- Strong working knowledge of Microsoft Office applications- Excel, Word, PowerPoint, and Outlook (Embraces technology).
- Attention to detail.
- Exceptional multi-tasker.
- Excellent communication skills.
- Courteous and friendly.
- Strong customer service skills.
- Sorting and distributing mail.
- Ability to handle upset callers and be empathetic and calm.
- Confident in handling callers and their inquiries.
- Ability to manage the stress of a fast-paced environment.
- Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
- Health, dental and vision coverage on day 1.
- Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
- Paid Primary and Secondary Caregiver leave.
- Employee Assistance Program to assist with everyday challenges.
- Paid time off to volunteer.
Divisions Maintenance Group is an equal opportunity employer.