Receptionist

Diversicare Concord , AL 35023

Posted 2 months ago

Overview

Smile, You've Found Us!

Are you passionate about caregiving? Would you like to work with the best team in the world? If so, apply with us today.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.

If you wish to make a difference in the lives of our patients and residents, APPLY NOW!

Full Time Benefits include:

  • Medical/Dental/Vision

  • Excellent 401k plan

  • Tuition Reimbursement

  • Vacation, Holiday, and Sick Time

  • Long and Short Term Disability

  • Employee Assistance Program

  • Life Insurance

  • Referral Bonuses

  • DiversICARE - employee hardship fund

  • Pay advancement program - OnShift Wallet

Diversicare provides post-acute care services to patients and residents at 62 skilled nursing and long-term care centers in nine states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.

It is Diversicare's Mission to "Improve every life we touch by providing exceptional healthcare and exceeding expectations."

We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.

Our culture of impassioned service delivery is the Diversicare Difference.

Responsibilities

Answer the telephone and relays accurate messages. Screen and direct all incoming calls appropriately. Route incoming mail to facility staff and residents. Prepare out-going mail for office personnel. Route facsimile transmittals to personnel. Maintain an accurate resident census by resident name and room number. Maintain accurate list of telephone numbers of emergency contacts, reference telephone numbers, key personnel, and medical staff. Maintains office equipment such as postage meter, copy machine, and fax machine. Coordinates ordering of office supplies for all facility staff. Direct new inquires for admissions to the appropriate personnel. Communicate and work cooperatively with all facility staff. Answer all inquiries according to facility release of information policies and procedures. Interact with residents' representatives and direct them to appropriate individuals. Direct complaints to appropriate departments or individuals. Monitor all deliveries and notify receiving department of delivery. Monitor parking and any unusual activities observed on property. Receive and announce guests coming in to see a specific staff member. Receive and receipt all checks for rent and trust fund. Run checks through check scanner for room and board and trust fund. Copy, fax, and file for Administrative staff. Maintain resident financial files. Prepare all mailings. Maintain Bed Hold log - notify responsible parties of Bed Hold choice. Distribute trust fund money to residents and obtain signatures for disbursement.

Qualifications

  • High School Diploma or equivalent.

  • Must be at least 18 years of age.

  • Must speak and understand English.

  • Must possess excellent customer service, verbal and written skills.

  • Experience with telephones and office equipment.

  • Positive attitude toward the elderly.

  • Previous experience in the long term care setting preferred.

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Receptionist

Diversicare