Receptionist (Concierge)

Position Details

• Employment: PRN

We are looking for an ON-CALL (hours will vary) Concierge/Receptionist for our Assisted Living and Memory Care community Varenita of Westlake in Westlake Village, CA. Concierge/Receptionist candidates should have excellent guest service experience as well as communication skills in order to ensure a pleasant experience for residents and guests at our community. If you have a passion for working with seniors and providing excellent customer service we would love the opportunity to speak with you. Apply today!

Varentia of Westlake, an AgeWell Solvere Living managed community is an Assisted Living & Memory Care community located in Westlake Village, California. If you have a passion for working with seniors and helping them to live purposeful lives by enhancing their total overall wellbeing then we would love the opportunity to speak with you! Apply today!

Varenita of Westlake is a vibrant, modern approach to luxury senior living with an impressive mix of resort-style amenities, fine dining and innovative health and wellness programs within our Assisted Living and Memory Care Community.

As a certified Great Place to Work for 6 years in a row, AgeWell Solvere Living proudly offers:

• Medical, Dental and Vision benefits

• Company-paid Life Insurance and Voluntary Disability

• Paid Time off and Holidays

• 401(k) Retirement Savings Plan

At AgeWell Solvere Living we value Diversity, Equity and Inclusion. To learn more about our philosophy click on the link below:

Our Declaration for Diversity, Equity, and Inclusion

Job Summary:

The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure:

Essential Functions:

• Provides positive first impression to all who enter the Community.

• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.

• Greets all visitors in a friendly, courteous, and professional manner.

• Screens and requires visitors to "sign in" at reception desk.

• Notifies Residents of visitors.

• Instructs Resident's visitor according to Resident's instructions.

• Receives and processes incoming mail.

• Accepts all outgoing mail/packages.

• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.

• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.

• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.

• Assists managers with various clerical responsibilities.

• Pages staff as necessary.

• Takes RSVPs for special functions, as necessary.

• Oversees sign-up for scheduled transportation.

• Hands out maintenance requests forms and passes them onto EnvironmentalServices Director.

• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.

• Understands all safety policies and procedures.

Communication:

• Communicates effectively with all staff.

• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.

Education/Experience/Licensure/Certification:

• High School Diploma required.

• Must possess a high degree of interpersonal relations skills and ability to relateto a variety of people and personalities.

• Requires considerable initiative and judgment.

• Must have word-processing and clerical skills.

• Must be able to work flexible hours and participate in holiday activities.

Physical Requirements:

• Physically able to bend and reach.

• Physically able to sit for extended periods of time.

Miscellaneous:

• Required to work weekends and holidays as assigned.

• May be required to work on shifts other than the one for which hired.

• May be required to work extended hours (up to 16 hours per day).

• May be exposed to infectious waste, diseases, conditions, etc., including HIV,AIDS, and Hepatitis B and C viruses.

• Could be subject to hostile and emotionally upset Residents due to mentalstatus.

• Background, criminal, and drug tests as required by HR policies and procedures.

• May be asked to submit to random drug test during employment.

• May have their picture taken and image used in social media or community advertising.

• May be video recorded from devices installed by families in residents' apartments.