Receptionist

Flik Hospitality Group

Salary: $26 / Hour

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Guest Services Client Floor/ Receptionist / back up support for FOH Coordinator

This position supports Rapport managers to deliver a high level of customer service. This role will consist of answering multi-line phone, processing email requests, booking conference rooms, greeting guests, and registering guests. This role will support the Hospitality Coordinator when needed for food and beverage services for all client meetings taking place on the 10th floor (client meetings only). This role will be part of the FOH team as a whole.

Essential Job Functions:

• Perform all reception day to day responsibilities as per agreed SOP and KPI's.

• Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved.

• Provide premier support for requests from GEC Offices and Executives while ensuring that all reservations are correctly processed in Resource Scheduler and communicated clearly to the client.

• Work in and provide coverage for multiple roles within the operations as this is a working position that covers reception, visitor management, processing room booking requests, event support, and switchboard and is based on a client reception desk.

• When supporting the Hospitality Coordinator; oversee reservations for the 10th floor conference center and conduct daily room checks on all rooms to assure meetings run smoothly by running daily reports via RS to ensure food and beverage requests are handled in a timely manner.

• Develop and/or adapt training materials to best support the success of the Reception Services Team and consistently revisit guides, manuals, and training procedures.

• Exhibit superb organization skills and ability to manage multiple tasks or projects simultaneously.

• Maintain, and monitor the reception team Dress Code Policy

• Provide managers with regular updated data and reports regarding Reception operations, levels of activity, etc.

• Ensure that the reception areas and service areas are consistently presentable and in working order. Adhering to the rules of no cell phones or food allowed at the reception desk.

• Report any building maintenance issues through the appropriate systems and escalate to the facilities team if they are not resolved promptly.

• Maintain a high degree of confidentiality and integrity in compliance with client policies.

• Processing conference room requests for all Blackrock sites globally and ensuring that all reservations are correctly processed in Resource Scheduler and communicated clearly to the client.

• Handling meeting room bookings, utilizing the Resource Scheduler and focusing on the strategic assignment of meeting space maximize utilization.

Continued

• Sending initial confirmations in connection with bookings and following up at specified intervals prior to the event to confirm the current status of the meeting, the accuracy of participant counts, the need for special equipment, etc.

• Coordinating a wide range of services for meetings which have been booked, including Audio/Visual requirements, food and beverage requests, conference room and furniture set-ups, signage, distribution of materials, etc.

• Conferring with clients before, during and after their events, maintaining a positive relationship and responding to inquiries and requests in a timely manner.

• Entering complete cancellation details into the Resource scheduler confirming any meeting cancellations to the client by e-mail.

• Working with the client and the Hospitality team to communicate standard and special food and beverage events, documenting such events within the reservation system.

• Quickly identifying booking conflicts or potential booking conflicts, suggesting solutions and if not immediately resolved, discussing such conflicts with the Manager.

• Responding to numerous phone calls and emails with new meeting requests and special "add-on" information for existing meetings.

• All other duties as assigned.

Additional Responsibilities:

Client Care

• Stand to greet all guests/ visitors, ensure eye contact is made within 10 ft. of the reception desk.

• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome "Good Morning/Good Afternoon " and their name once established.

• Proactively deal with inquiries and requests in person, via the telephone or email, using the correct templates when doing so, and in a timely and professional manner.

• Work in tandem and support the Reception Team, always ensuring smooth transitions between team members at each stage of the client journey.

Teamwork and Communication

• Communicate effectively with staff and update manager, accordingly, displaying accuracy and attention to detail both in verbal and written communication.

• Maintain a strong awareness of business activity and communicate all updates to team members.

• Liaise with members of the reception team across BlackRock offices to support any visitors to have a smooth passage from arrival in the building through to the conference room or event space.

• Inform the client or manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly. Follow this up promptly with a detailed email.

• Facilitate and support the ongoing training program of all new associates and complete checklists accordingly. This should include implementing a regular refresh training program for each team member.

• Take part in the cross-training program which covers all areas of the department, when possible. This should include putting measures in place to support all the members of the team to complete the client's mandatory compliance training throughout the year.

Continued

Personal Presentation and Responsibilities

• Maintain a professional, polite, and considerate manner always.

• Adhere to dress code guidelines and presentation standards.

• Discuss any training needs or requests with your manager.

Working Environment

• Maintain a clear, presentable working area always and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. The Reception Team will log all tickets, monitoring progress, to ensure all issues are promptly resolved, and see them through to completion. Escalate to your Manager, as necessary.

Policies and Procedures

• Adhere and support Company and the Firm's policies and procedures.

• Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.

• Comply with the Reception Services Standard Operating Procedures (SOP) Manual and keep up to date with latest information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as 'living' document.

• Answer the phone promptly and politely within three rings.

Qualifications:

• Minimum 3 years' experience working with clientele in Customer Service, Reception/Events, or administrative services.

• A genuine sense of providing 5-star service to both the internal and external clients with the delivery of the reception services.

• Excellent oral and written communication skills.

• Excellent organizational skills, with the ability to work under pressure, prioritize, and multitask.

• Strong computer skills and knowledge of office technology / equipment.

• An excellent understanding of greeting clientele and the special role of a Hospitality Ambassador within a corporate environment.

• Discreet, ethical, and committed to maintaining a high degree of confidentiality.

• Act as a role model for new staff members and maintain a professional disposition at all times.

• Punctual and dedicated to achieving excellence.

• Ability to motivate the Reception Team to keep them engaged to get the best-in-class performance from them.

• Proficient in computer software programs, including MS Office

• Possess strong supervisory, leadership, management, training, and coaching skills.

• Ability to communicate on various levels to include management, client, customer, and associate levels.

• Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1322876

Flik Hospitality Group

HILARIA KWAKUMEY

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