Position Type: Regular
Scheduled Hours per 2 week Pay Period: 80
Primary Location: IA > MISSOURI VALLEY > CHC MISSOURI VALLEY
Receptionist (Float position) will work between 4 clinics of Harrison (Missouri Valley, Woodbine, Logan and Dunlap) rotating late evening and Saturday shift.
1.Answers telephone and responds as appropriate per clinic guidelines.
able to triage and transfer calls in a timely manner
2.Assists with patient appointment activities
scheduling/rescheduling patient appointments; follow-up on "no show" appointments
provides patient confirmation calls per clinic specifications
3.Greets and directs patients and visitors in a prompt and courteous manner.
4.Records messages accurately and legibly
messages distributed promptly to the appropriate person and location
5.Collects and records co-payment from patients
accurate documentation of transactions
reconciliation of cash drawer receipts
6.Initiates the pulling, filing and searching for patient charts appropriate to patient care
checks and prepares charts for following day
puts charts in order with appropriate patient forms
7.Sends, retrieves and distributes FAX data as directed.
Preferred: One or more years providing customer service, preferably in an ambulatory health care setting.
Have worked in a customer service environment with a proven track record of providing quality and excellent service for a minimum of one year.
Preferred: High school diploma; GED equivalent with an aptitude in math
Office/clerical and computer skills, experience in scheduling and electronic medical records Systems, CPT, ICD-9 and, insurance protocols knowledge, medical terminology
Ability to speak Spanish a plus
Requisition ID: 2019-R0209363
Shift: Day Job
Market: CHI Health
Catholic Health Initiative