Department: Family Medicine
Position: Front Office Receptionist
Employee Category: Non-Exempt
Reporting Relationship: Practice Administrator
Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
Enthusiasm- Expressing my joy in each task as I give it my best effort.
Joyfulness- Maintaining a good attitude, even when faced with unpleasant conditions.
Patience- Accepting a difficult situation without giving a deadline to remove it.
Punctuality- Showing esteem for others by doing the right thing at the right time.
Summary of Duties and Responsibilities:
Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure collections at patient check-out. Provides back-up and overflow coverage for Front Office Telephone Operator(s).
Primary Duties and Responsibilities:
Receives Patients at reception window. Obtains required information/documentation from patient at check in.
Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB. Updates information and makes changes as necessary in the electronic medical records. Able to schedule appointments in electronic medical records.
Post charges and payments at the time of check-out for patient Verifies any late or open balances and reminds patient of the outstanding balance. Calls billing assistance to help patient with balance owed questions. Accepts payments and assures daily collections are secured.
Balances daily transactions. Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance.
Provides back-up and overflow coverage for Front Office Telephone Operator (s). Accepts direction from the Practice Administrator or the Physician on staff. Support Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.
Embodies the strength of personal character. Places value on being an open and honest communicators who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community.
Result-oriented problem solver who is responsible and accountable. Other duties as assigned.
High School Diploma or GED. Possesses legible handwriting and basic mathematic skills.
Possesses ability to work with the public. Possesses ability to enter simple data entry and has basic keyboarding knowledge. Able to communicate with patients and staff.
Trustworthy handling confidential information. Able to work in an active and stressful environment. Able to work with difficult patients from time to time. Bilingual (English/Spanish) REQUIRED.
Able to lift a minimum of 25 pounds. Able to sit for long periods of time.