Receptionist

American Blue Ribbon Holdings Nashville , TN 37201

Posted 2 months ago

POSITION SUMMARY

Performs a wide range of receptionist and administrative tasks including answering phones, greeting visitors, and providing general information about the organization to the public, guests, and other interested parties. Provides positive and professional impression.

PRIMARY RESPONSIBILITIES

Greeting

  • Professionally administers all incoming calls.

  • Greets visitors in a professional, friendly manner and ensures they sign the visitor's logbook.

  • Issues visitor's badges and confirms they are escorted by a team member while in the building.

  • Ensures visitors are properly signed out and all badges are returned.

  • Retrieves and distributes Voicemail messages from the general mailbox.

Administrative

  • Coordinates mail services including preparation of mail, notification of package arrivals and courier delivery activities.

  • Reviews files, records, and other documents to obtain information to respond to requests.

  • Maintains Auditorium Schedule in Outlook.

  • Maintains the lobby area to including cleanliness and organization.

  • Codes all invoices for the Facilities Department.

  • Maintains P&L ledger for the Office Manager.

Project Assistance

  • Assists with special projects for various departments as assigned.

  • Contributes to safety team meetings and various building activities.

POSITION QUALIFICATIONS

  • High School Diploma or GED equivalent is required.

SKILLS & SPECIFICATIONS

Experience/Training:

  • Minimum one year of previous switchboard and guest receiving/customer facing experience is required.

  • Professional and courteous approach with comfort of interacting with people, even in potentially stressful situation.

  • Ability to communicate effectively in verbal and written format and demonstrate courtesy and tact when dealing with visitors.

  • Develop constructive and corporative working relationships with others and maintaining them over time.

  • Must be able to read documents, handle confidential information, perform detailed work, and multi-task.

  • Strong organizational skills to accomplish assigned work on a timely basis.

  • Utilize logic and reasoning to take pro-active problem-solving approach.

  • Must be PC literate and have basic skill levels with Microsoft Office (Word, Excel, and Outlook).

PHYSICAL DEMANDS

  • R (Not Applicable): Activity is rarely/not required in this position (0 - 2 hrs/month)
  • O (Occasionally): Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
  • F (Frequently): Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
  • C (Constantly): Position requires this activity more than 66% of the time (5.5+ hrs/day)
  • Standing: O
  • Walking: O
  • Sitting: O
  • Handling/Fingering: C
  • Reaching Out/Up/Down: O
  • Climbing: R
  • Crawling: R
  • Squatting: R
  • Kneeling: O
  • Bending: O

Lift/Carry

  • 10 lbs. or less

  • 11-20 lbs.

  • 21-50 lbs.

  • 51-100 lbs.

  • Over 100 lbs.

Push/Pull

  • 12 lbs. or less
  • 13-25 lbs.
  • 26-40 lbs.
  • 41-100 lbs.

Other Physical Requirements:

  • While performing the duties of this position, the incumbent will sit for long periods of time.

  • Must have good arm, hand, and finger dexterity and visual acuity for switchboard operations.

ESSENTIAL FUNCTIONS

  • To perform this job successfully, the Team Member must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

  • Receptionist is first point of contact for the Restaurant Growth Services Support Center! Directs phone calls and visitors to the appropriate person or department. Ensures security procedures are followed. Supports administrative staff as needed.

WORK ENVIRONMENT

  • Work is performed in an office environment during standard business hours. The noise level in the work environment is quiet, however can rise to moderate when large groups of visitors are present.
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Receptionist

American Blue Ribbon Holdings